Guest Experience Agent - Front Desk

Harmony Hospitality, Inc.; Virginia Beach, Northern (VA, KY); Hybrid; USD 17,000 - 24,000; Full time

Job summary

DoubleTree by Hilton Virginia Beach (near Convention Center) is seeking a capable Front Desk Agent to warmly assist guests from check-in through stay and checkout.

You will greet guests, answer questions about hotel services and local attractions, and handle inquiries with a friendly, professional demeanor. This entry-level role emphasizes clear communication and multitasking while adhering to cash handling and rate-quoting procedures.

Qualifications

• High school diploma or equivalent required.
• Excellent verbal and written communication skills.
• Ability to multitask and stay organized while handling guest requests.

Responsibilities

• Assist guests during check-in and check-out in a friendly, efficient manner.
• Provide information about hotel services, local attractions, and hours of operation.
• Log and deliver packages, mail, and messages to guests and meeting rooms.
• Answer guest inquiries regarding transportation, dining, and entertainment.

Skills

Customer service

Verbal communication

Written communication

Multitasking

Attention to detail

Education

High School Diploma

Tools

Cash handling

Job description

DoubleTree by Hilton Virginia Beach (near Convention Center) is seeking a capable Front Desk Agent to warmly assist guests from check-in through stay and checkout.

You will greet guests, answer questions about hotel services and local attractions, and handle inquiries with a friendly, professional demeanor. This entry-level role emphasizes clear communication and multitasking while adhering to cash handling and rate-quoting procedures.