Front Desk Agent - Ashton Fort Worth

Remington Hospitality; Fort Worth (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Remington Hospitality is seeking a front desk professional to warmly greet guests, manage efficient check-in and check-out, and assist with pre-registration and reservation blocking at the hotel.

The role requires accurate posting of charges, familiarity with Front Office systems, and confident cash handling. You will review reservations, apply rates and discounts, and handle same-day bookings with proper cancellation procedures.

Qualifications

• Greet and communicate cordially with guests at the front desk.
• Promptly and professionally check guests in and out of the hotel.
• Assist in pre-registration and blocking of reservations when necessary.

Responsibilities

• Greet guests and manage check-in/check-out efficiently.
• Post charges accurately and promptly.
• Maintain working knowledge of Front Office systems and daily transactions.
• Process cash, checks and credit card payments securely.
• Review reservations with special requests and block rooms as needed.
• Understand hotel rates, discounts, and how to apply them.
• Handle same-day reservations and follow cancellation/relocation procedures.

Skills

Guest services

Check-in/out

Reservations handling

Cash handling

Tools

Front Office System

Job description

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.