Front Desk Agent

Remington Hospitality; Palm Springs (CA); On-site; USD 15,000 - 26,000; Full time

Job summary

Remington Hospitality is seeking a Front Office Clerk to welcome guests and manage check-ins/outs, assist with pre-registration, and block reservations as needed.

You will post charges, handle payments, and maintain knowledge of front desk procedures and reservation practices, including cancellations and relocation steps, ensuring smooth guest experiences.

Qualifications

• Greet guests and communicate cordially at check-in/check-out.
• Knowledge of front desk systems and daily transactions.
• Ability to handle cash, checks, and credit card payments accurately.
• Understand reservations, rates/discounts, and related procedures.

Responsibilities

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.
• Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently post all charges.
• Have complete working knowledge of Front Office systems and daily transactions.
• Accurately manage cash handling and guest payments for hotel charges.

Skills

Greet guests

Check-in/out

Pre-registration

Blocking reservations

Cash handling

Reservations knowledge

Cancellation procedures

Relocation procedures

Tools

Front desk software

Job description

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.
• Hourly Rate Range: The hourly rate for this position ranges from $16.90 to $18.50, depending on experience and qualifications.