Front Desk Agent - Historic Hilton Fort Worth Downtown

Remington Hospitality; Fort Worth (TX); On-site; USD 28,000 - 36,000; Full time

Job summary

Remington Hospitality in Fort Worth seeks a courteous Front Desk Agent to greet guests, check them in and out promptly, and assist with pre-registration and blocking reservations as needed.

You will post all charges accurately, handle cash and cards, maintain working knowledge of the Front Office system, manage reservations including same-day bookings, rate rules, cancellations, and relocations. This role is on-site at our Fort Worth property.

Qualifications

• Greet guests and check them in/out promptly and professionally.
• Handle pre-registration and block reservations when needed.
• Understand and apply hotel rates and discounts.
• Know cancellation, relocation procedures and same-day reservations.

Responsibilities

• Greet and check guests in and out promptly.
• Assist in pre-registration and blocking of reservations when necessary.
• Post charges accurately and promptly.
• Manage cash, checks, and credit card payments.
• Review reservations with special requests and block rooms accordingly.
• Know hotel rates, discounts, and how to apply them.
• Handle same-day reservations and related procedures.

Skills

Guest service

Cash handling

Reservations management

Front desk etiquette

Tools

Front Office system

Job description

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.