Front Desk Agent 18-19/hr. DOE

Remington Hospitality; Riverside (CA); On-site; USD 32,000 - 45,000; Full time

Job summary

Remington Hospitality is seeking a front desk agent to warmly greet guests, check them in and out promptly, and assist with pre-registration and reservation blocking.

You will post charges, manage cash and payments, and maintain fluency with the Front Office system, ensuring daily transactions are accurate.

You will review reservations, apply appropriate rates and discounts, follow cancellation and relocation procedures, and handle same-day bookings efficiently.

Qualifications

• Greet guests and check in/out promptly and professionally.
• Post charges accurately and know where to post all charges.
• Be proficient with Front Office system and understand reservations and rate procedures.

Responsibilities

• Greet and check in/out guests promptly and professionally.
• Post charges accurately and know where to post all charges.
• Maintain working knowledge of Front Office systems and daily transactions.
• Handle cash transactions and take payments from guests.
• Review reservations with special requests and block rooms accordingly.
• Know hotel rates, discounts and how to handle each.
• Take same-day reservations quickly and follow cancellation procedures.

Skills

Guest greeting

Check-in/out

Cash handling

Reservation management

Front office system

Tools

Front Office system

Job description

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.