Front Desk Agent-FT

Remington Hospitality; El Paso (TX); On-site; USD 28,000 - 42,000; Full time

Job summary

Remington Hospitality in El Paso is seeking a friendly Front Desk Clerk to greet guests, check them in and out with efficiency, and assist with pre-registration and blocking of reservations.

You will handle daily front office tasks, including posting charges, maintaining knowledge of rates and discounts, and following cancellation and relocation procedures to ensure smooth guest experiences.

Qualifications

• Greet and check guests in/out promptly and professionally.
• Handle cash, checks, and credit card information securely and make change correctly.
• Know hotel rates, discounts, and how to handle each.

Responsibilities

• Block reservations and assist pre-registration as needed.
• Post charges accurately and know where to post all charges.
• Review reservations with special requests and block rooms accordingly.
• Be familiar with same-day reservations and cancellation/relocation procedures.

Skills

Guest service

Cash handling

Reservations

Front desk software

Tools

PMS software

Job description

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.