Front Desk Agent

Remington Hospitality; Hempfield Township (Westmoreland County); On-site; USD 32,000 - 42,000; Full time

Job summary

Remington Hospitality seeks a courteous Front Desk associate to manage guest arrivals and departures, process payments, and support reservations with accuracy and speed.

You will use the front office system to handle daily transactions, review special requests, and apply relevant rates and discounts while adhering to cancellation and relocation policies.

Qualifications

• Experience in hotel front desk operations.
• Ability to handle cash, checks and card payments accurately.
• Familiarity with reservations, cancellations, and relocation procedures.

Responsibilities

• Greet guests and check them in/out promptly and professionally.
• Post charges accurately and promptly.
• Maintain working knowledge of Front Office systems and daily transactions.
• Process cash, checks, and credit card payments securely.
• Review reservations with special requests and block rooms accordingly.
• Know hotel rates, discounts, and how to apply them.
• Handle same-day reservations and follow cancellation/relocation procedures when needed.

Skills

Customer service

Cash handling

Reservations

Front Office systems

Communication

Tools

Front Office System

Job description

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.