Front Desk Agent

Remington Hospitality; Greenbelt (MD); On-site; USD 26,000 - 36,000; Full time

Job summary

Remington Hospitality seeks a courteous Front Desk Associate to warmly greet guests, handle efficient check-in/check-out, and assist with pre-registration and blocking of reservations. You will be responsible for accurate posting of charges and processing payments, while maintaining familiarity with the front desk system and daily transactions.

The role requires handling guest requests, understanding room rates and policies, and following procedures for cancellations and relocations.

Qualifications

• Greet guests in a friendly, professional manner and assist with check-in/check-out procedures.
• Process charges and payments accurately and promptly.
• Maintain working knowledge of front desk systems and daily hotel transactions.
• Handle cash, checks, and credit card information securely and correctly.

Responsibilities

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.
• Assist in pre-registration and blocking of reservations when necessary.
• Post charges accurately and promptly; manage guest accounts.
• Know and follow cancellation and relocation procedures as needed.
• Manage room blocks based on reservations and special requests.

Skills

Guest service

Check-in/out

Cash handling

Reservations management

Front desk procedures

Communication

Tools

PMS software

Front Office system

Job description

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.