Front Desk Agent

Remington Hospitality; Buffalo (NY); On-site; USD 2,066,000 - 2,755,000; Full time

Job summary

Remington Hospitality is seeking a front desk professional to greet guests, check them in and out, assist with pre-registration, and block reservations as needed. The role requires accurate handling of charges and cash, familiarity with front office systems, and the ability to manage daily transactions efficiently.

Knowledge of hotel rates, discounts, cancellation procedures and relocation procedures will be essential.

Qualifications

• Greet and check guests in/out promptly and professionally.
• Handle charges accurately and post them to guest accounts.
• Know front office procedures and daily transactions inside/outside the system.
• Manage cash, checks and credit card payments from guests.

Responsibilities

• Greet guests and check them in/out promptly and professionally.
• Assist in pre-registration and block reservations when necessary.
• Know how to post all charges accurately and promptly.
• Handle cash, checks and card payments with accuracy.
• Review reservations with special requests and block rooms accordingly.
• Know hotel rates, discounts and how to apply them.
• Take same-day reservations and follow cancellation/relocation procedures.

Skills

Front Office Operations

Cash Handling

Reservation Management

Guest Service

Rate & Discounts Knowledge

Tools

PMS (Front Office System)

Job description

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.