Front Desk Agent - Full Time

Remington Hospitality; San Diego (CA); On-site; USD 30,000 - 42,000; Full time

Job summary

Remington Hospitality is seeking a front desk associate to warmly greet guests, check them in and out, and assist with pre-registration and reservation blocking when needed.

You will post charges promptly, manage front office transactions, handle cash, checks, and card payments, and maintain knowledge of rate rules, discounts, and cancellation procedures to ensure smooth guest experiences.

Qualifications

• Experience in hotel front desk operations and guest check-in/check-out.
• Ability to post charges accurately and promptly.
• Knowledge of hotel rates, discounts, and cancellation procedures.

Responsibilities

• Greet guests and manage efficient check-in and check-out.
• Post charges accurately and promptly.
• Operate front office systems and handle daily transactions.
• Manage cash, checks, and credit card payments.
• Review reservations and block rooms for special requests.
• Understand hotel rates, discounts, and related handling.
• Handle same-day reservations and follow cancellation/relocation procedures.

Skills

Check-in / Check-out

Cash handling

Reservations knowledge

Front office software

Guest service

Billing & charges posting

Tools

Front desk software

Job description

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.