Front Desk

Remington Hospitality; Anchorage (AK); On-site; USD 32,000 - 42,000; Full time

Job summary

A leading hotel chain in Anchorage, Alaska is seeking a dedicated Front Office Staff member to provide exceptional guest services. Responsibilities include greeting and checking guests in and out, managing cash handling, and efficiently handling reservations. The ideal candidate will have strong communication skills, knowledge of hotel procedures, and a customer-focused attitude. This position offers a dynamic work environment in the hospitality industry.

Responsibilities

• Greet and communicate cordially with guests, promptly and professionally check them in and out.
• Know how and where to post all charges accurately.
• Manage cash handling, including receiving payments and making change.
• Manage cash handling, including cash, checks and credit card transactions from guests for hotel charges.
• Review reservations with special requests and block rooms accordingly.
• Know hotel rates, discounts and how to handle each.
• Understand reservations procedures, including taking same-day reservations and following cancellation/relocation procedures.

Skills

Guest service

Cash handling

Reservation systems

Job description

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.