Front Desk Agent

Structure Hospitality; Vermilion (OH); On-site; USD 21,000 - 22,000; Full time

Job summary

Structure Hospitality in Vermilion, Ohio seeks a friendly hotel front desk agent to greet guests, manage their accounts, and ensure an exceptional stay. You will work in a high-energy environment with growth opportunities and flexible hours.

The role includes checking guests in/out, handling reservations, and assisting with guest requests while maintaining accurate account records.

Qualifications

• Minimum high school diploma or GED required.
• 1 year hospitality front desk experience preferred.
• Experience answering calls and handling stressful situations.

Responsibilities

• Collaborate with housekeeping to prep rooms for new guests.
• Mitigate guest complaints as needed.
• Maintain accurate records of guest accounts.

Skills

Customer service

Interpersonal skills

Organizational skills

Time management

Education

High school diploma or GED

Tools

Microsoft Office

Reservation systems

Job description

Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!

Compensation

$15 - $16 per hour DOE

Qualifications

• Working knowledge of Microsoft Office and reservation management systems
• Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
• Must have graduated high school, received a GED or equivalent
• 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
• Has experience answering telephone calls and troubleshooting stressful situations

Responsibilities

• Work with the housekeeping staff to ensure rooms are ready for new guests
• Mitigate customer complaints as needed
• Bookkeeping: keep accurate records of all hotel guest account information
• Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
• Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs