Hotel Front Desk Agent

Crowne Plaza Philadelphia - King of Prussia; King of Prussia (PA); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Flexible hours

Growth opportunities

Job summary

Crowne Plaza Philadelphia - King of Prussia is seeking a friendly front desk agent to welcome guests, register arrivals, and handle guest accounts. You will provide keys, room numbers, and assist with special requests to ensure a memorable stay.

In this high-energy role, you’ll manage bookings, answer inquiries by phone and in person, coordinate with housekeeping, and maintain calm under pressure while delivering outstanding customer service.

Qualifications

• Experience with Microsoft Office and reservation systems.
• High school diploma or GED.
• Excellent interpersonal, time management, and customer service skills.
• 1 year in hospitality as hotel front desk agent or similar preferred.
• Comfortable handling telephone calls and stressful situations.

Responsibilities

• Maintain accurate records of guest accounts.
• Coordinate with housekeeping to ensure rooms are ready.
• Welcome, register, check-in/check-out guests and record payments.
• Manage bookings in-person, online, and by phone, and assist with room details and rewards programs.

Skills

Interpersonal skills

Time management

Customer service

Stress management

Education

High school diploma or GED

Tools

Microsoft Office

Reservation management systems

Job description

Do you have a passion for service and love to put a smile on people's faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You'll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!

Qualifications

• Has previous experience or working knowledge of Microsoft Office and reservation management systems
• High school diploma, GED, or equivalent
• Displays impeccable interpersonal, time management, organizational skills, and customer service skills
• 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
• Comfortable taking telephone calls and mitigating stressful situations

Responsibilities

• Bookkeeping: keep accurate records of all hotel guest account information
• Communicate with housekeeping to make sure guest rooms are ready
• Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
• Mitigate customer complaints as neededManage room bookings in-person, online, and through incoming calls, and answer inquiries about guests' needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs