Hotel Front Desk Receptionist

ARK; Oklahoma City (OK); Sur place; USD 19 000 - 22 000; Plein temps

Résumé du poste

ARK is seeking a hotel front desk agent to warmly welcome guests, manage registrations, and ensure seamless stays. You will handle room keys, guest information, and credit card details, while coordinating with housekeeping to guarantee readiness and addressing guest requests with a smile.

The role focuses on delivering exceptional service in a fast-paced environment with opportunities for growth and flexible hours.

Qualifications

• High school diploma or GED required.
• Impeccable interpersonal and customer service skills.
• Experience with Microsoft Office and reservation systems.

Responsabilités

• Welcome guests, register, check-in/check-out, and collect necessary information.
• Coordinate with housekeeping to ensure rooms are ready for guests.
• Handle complaints professionally and courteously as needed.
• Maintain accurate guest information and perform routine bookkeeping tasks.
• Answer calls and assist with bookings, room rates, amenities, and special requests.

Connaissances

Interpersonal

Customer service

Time management

Organizational skills

Communication

Stress handling

Formation

High school diploma or GED

Outils

Microsoft Office

Reservation systems

Description du poste

Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!

Compensation

$14 - $16 hourly

Qualifications

• Must have graduated high school, received a GED or equivalent
• Displays impeccable interpersonal, time management, organizational skills, and customer service skills
• Exhibits working knowledge of Microsoft Office and reservation management systems
• 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
• Has experience answering telephone calls and troubleshooting stressful situations

Responsibilities

• Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
• Connect with the housekeeping department to ensure guest accommodations are ready
• Handle customer complaints as necessary
• Perform regular bookkeeping duties: make sure hotel guest information is current and correct
• Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests