Front Desk Agent

Buffalo Lodging Associates, LLC; Town of Cheektowaga (NY); Vor Ort; USD 23.000 - 25.000; Vollzeit

Benefits dieser Stelle

Paid Weekly

Medical, Dental & Vision Insurance

401(k) Retirement Plan

Paid Vacation and Sick Time

Paid Holidays

Tuition Reimbursement

Flexible Spending Account

Life Insurance

Short-Term Disability

Long-Term Disability

Employee Assistance Program

Hotel Discounts

Wellness Programs

Employee Appreciation Activities

Zusammenfassung

Home2 Suites by Hilton is seeking a Front Desk Agent to join their team. The Front Desk Agent is the face of the hotel, delivering superior service to guests and handling check-in/check-out through the property management system.

Responsibilities include greeting guests, processing payments, and answering questions about services and amenities. The role requires strong customer service, basic computer skills, and a valid driver's license.

Qualifikationen

• Customer service experience in a hotel setting preferred.
• High School diploma or equivalent preferred.
• Computer knowledge including intranet, property management system, Word and Excel preferred.
• Must have valid driver's license and acceptable driving history.

Aufgaben

• Greet guests and complete check-in/check-out in the property management system.
• Handle cash, credit card information and goods at the property.
• Provide information about hotel services and amenities to guests.
• Take reservations and update/cancel in the management system.
• Respond promptly to guest requests and manage a balanced shift schedule.

Kenntnisse

Customer service

Cash handling

Reservations

Communication

Microsoft Office

Ausbildung

High school diploma or equivalent

Tools

Property management system

Intranet

Word

Excel

Driver's license

Jobbeschreibung

Home2 Suites by Hilton is seeking a Front Desk Agent to join their team! The Front Desk Agent is the face of the hotel, and provides superior service to all guests. Responsibilities include:

• Greeting guests, complete the check- in/ check-out procedure through the Property management system while obtaining and storing pertinent information.
• Handles cash, credit card information and goods at the property
• Identifying the needs of each guest and provides relevant information regarding the hotel services and amenities, to create an accommodating environment for all. Respond to all guest requests in a timely manner.
• Taking reservations from incoming callers while providing excellence in service and inputs all information into the hotel management system. Updates and cancels reservations in the system as requested by the guest.
• Typical Schedule : Morning Shifts : 7 AM – 3 PM , Evening Shifts: 3 PM – 11 PM, Weekend Availability needed

About Buffalo Lodging Associates

Buffalo Lodging Associates, a hotel management company based out of Canton, MA has put an emphasis on true hospitality since being founded in 1996. While building an extensive portfolio of 50 hotels, we’ve partnered with the most respected hotel brands in the business including Marriott International, Hilton Worldwide, InterContinental Hotels Group, and Choice Hotel International hotels. Buffalo Lodging Associates is a community of welcoming, committed, and passionate associates driven to provide a best-in-class hospitality experience and operational excellence.

What You Bring

• Customer Service experience, in a hotel setting preferred.
• High School diploma or equivalent is preferred.
• Computer knowledge including intranet, Property management system, WORD, and EXCEL is strongly preferred.
• Must have valid drivers license, and acceptable driving history subject to company approval .

Pay range: $17.00- $18.00

What We Offer You

• Paid Weekly (Every Friday!)
• Medical, Dental & Vision Insurance
• Competitive 401 (k) Retirement Savings Plan with Generous Employer Match
• Paid Vacation and Sick Time
• Paid Holidays
• Tuition Reimbursement
• Flexible Spending Account
• Company Paid Life Insurance
• Company Paid Short-Term Disability Insurance
• Long-Term Disability Insurance
• Employee Assistance Program
• Hotel Discounts – for You, Your Friends and Family
• Wellness Programs
• Monthly Employee Appreciation Activities & Events
• Learning and Development Opportunities
• Employee Referral Program

Buffalo Lodging Associates provides equal employment opportunities to all associates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.