Front Desk Agent Full Time - Home2 Suites by Hilton 3pm-11pm

Matrix Hotels; Town of Queensbury (NY); In loco; USD 22.000 - 30.000; Tempo pieno

Vantaggi offerti da questo lavoro

PTO

Sick Time

Bonus program

Name mentions cash

Descrizione del lavoro

Home2 Suites by Hilton in Queensbury, NY seeks a Hotel Front Desk Agent to be the guests’ first point of contact, handling check-in/check-out, reservations and guest inquiries. This on-site role supports guest services and coordinates with housekeeping to ensure room readiness.

The position requires 3pm–11pm shifts, weekends and holidays, and a commitment to delivering a positive, memorable experience for every guest. Training is provided as needed.

Competenze

• Experience as hotel front desk or receptionist.
• Willingness to train.
• Familiarity with travel sites (Booking/TripAdvisor).
• Strong customer service, communication and organizational skills.

Mansioni

• Register guests and manage check-in/check-out tasks.
• Handle online and phone reservations.
• Inform guests about rates, payments and amenities.
• Welcome guests on arrival and assign rooms.
• Respond to guest inquiries and resolve issues promptly.
• Coordinate with housekeeping to ensure rooms are ready.
• Confirm group reservations and special requests.
• Upsell facilities and services when appropriate.
• Maintain accurate records of bookings and payments.
• Liaise with other hotel staff to meet guest needs.
• Provide information about local attractions and services.
• Support VIP guests and event attendees when required.
• Ensure data privacy and security of guest information.
• Follow hotel policies and standards at all times.

Conoscenze

Front desk experience

Customer service

Communication skills

Travel sites knowledge

Training provided

Descrizione del lavoro

We are looking for a Hotel Front Desk Agentat 524 Aviation Road Queensbury, NY 12804 at the Home2 Suites by Hilton to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. 108 rooms.

Ultimately, you will help create a pleasant and memorable stay for our guests.

Responsibilities

• Work 3pm-11pm
• Weekends and holidays are a must
• $40.00 Hilton Hotel rooms anywhere in the world-benefit, PTO, Sick Time, Money Bonuses in Summer, Name Mentions 5.00 a name mention cash!
• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients’ complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments

Skills

• Work experience as a Hotel Front Desk Agent, Receptionist or similar role
• We train!
• Understanding of how travel planning websites operate, like Booking and TripAdvisor
• Customer service attitude
• Excellent communication and organizational skills