Front Office Supervisor - Hilton Garden Inn Wayne

Buffalo Lodging Associates, LLC; Wayne (NJ); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Paid Weekly

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with Employer Match

Paid Vacation

Paid Holidays

Tuition Reimbursement

Flexible Spending Account

Life Insurance

Disability Insurance

Employee Discounts

Job summary

Buffalo Lodging Associates is seeking a Front Office Supervisor to join the Hilton Garden Inn Wayne team. This full-time position requires open availability, including weekends, holidays, and occasional overnight shifts, to ensure smooth front desk operations and guest satisfaction.

Responsibilities include supervising front office staff, coordinating guest services, and maintaining standard Hilton brand service.

Qualifications

• Customer service experience in a hotel setting preferred.
• Hilton Brand experience and OnQ certification is preferred.
• High School diploma or equivalent is preferred.
• Computer knowledge including Word and Excel is strongly preferred.
• Must have valid driver's license and acceptable driving history.

Responsibilities

• Oversee guest services and front office operations; ensuring superior service.
• Foster a positive, cooperative work environment between front office staff and management.
• Supervise front office team; plan, assign, direct work and address guest concerns.
• Front Desk Duties: greet guests, manage check-in/check-out in the PMS, handle reservations, updates and cancellations.
• Handle cash and credit card transactions with accuracy and security.
• Maintain schedule coverage: mornings (7 AM–3 PM), evenings (3 PM–11 PM), and weekend availability.

Skills

Customer Service

Hilton Brand Experience

OnQ Certification

Front Office Management

Cash Handling

PMS / Front Desk Tools

Word & Excel

Driver's License

Education

High School diploma or equivalent

Tools

Property Management System (PMS)

MS Word

MS Excel

Job description

We are currently looking for a Front Office Supervisor to join our Hilton Garden Inn Wayne team! The Hilton Garden Inn is one of the 50 hotel properties owned and managed by the award-winning hotel management company, Buffalo Lodging Associates.

The Front Office Supervisor is responsible for assisting in the coordinating the front office operations of the hotel while providing support to the management team. This is a Full Time position, and requires open availability, inlcuding weekends, holidays and occasional overnight shifts.

Responsibilities Include

Hilton Brand experience and OnQ certified preferred.

• Assists in overseeing guest services and front office operations; ensuring superior service is a priority.
• Foster a positive, cooperative work environment between front office staff and management.
• Supervise front office team. Helps in planning, assigning, directing work, addressing guest concerns and resolving problems.
• Front Desk Duties:
• Greeting guests, complete the check- in/ check-out procedure through the Property management system while obtaining and storing pertinent information.
• Taking reservations from incoming callers inputs all information into the hotel management system. Updates and cancels reservations in the system as requested by the guest.
• Handles cash, credit card information and goods at the property
• Identifying the needs of each guest and provides relevant information regarding the hotel services and amenities, to create an accommodating environment for all. Respond to all guest requests in a timely manner.
• Typical Schedule : Morning Shifts : 7 AM – 3 PM , Evening Shifts: 3 PM – 11 PM, Weekend Availability needed - Flexibility to work all shifts when needed.
  

About Buffalo Lodging Associates

Buffalo Lodging Associates, a hotel management company based out of Canton, MA has put an emphasis on true hospitality since being founded in 1996. While building an extensive portfolio of 50 hotels, we’ve partnered with the most respected hotel brands in the business including Marriott International, Hilton Worldwide, InterContinental Hotels Group, and Choice Hotel International hotels. Buffalo Lodging Associates is a community of welcoming, committed, and passionate associates driven to provide a best-in-class hospitality experience and operational excellence.

What You Bring:

The ideal candidate is one who embodies Buffalo Lodging’s culture and core values: Excellence, Passion, Integrity, Inclusive. For the most success in this role, requirements are as follows.

• Customer Service experience, in a hotel setting preferred.
• Hilton Hotel Brand experience and OnQ certified is required.
• High School diploma or equivalent is preferred.
• Computer knowledge including intranet, Property management system, WORD, and EXCEL is strongly preferred.
• Must have valid drivers license, and acceptable driving history subject to company approval.

What We Offer You

At Buffalo Lodging, we are committed to keeping our most important assets – our employees – healthy, happy and productive. To achieve this, we offer a variety of benefits including the following.

• Paid Weekly (Every Friday!)
• Medical, Dental & Vision Insurance
• Competitive 401 (k) Retirement Savings Plan with Generous Employer Match
• Paid Vacation and Sick Time
• Paid Holidays
• Tuition Reimbursement
• Flexible Spending Account
• Company Paid Life Insurance
• Company Paid Short-Term Disability Insurance
• Long-Term Disability Insurance
• Employee Assistance Program
• Hotel Discounts – for You, Your Friends and Family
• Wellness Programs
• Monthly Employee Appreciation Activities & Events
• Learning and Development Opportunities
• Employee Referral Program

Buffalo Lodging Associates provides equal employment opportunities to all associates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.