Front Office Supervisor

Buffalo Lodging Associates, LLC; Buffalo (NY); On-site; USD 25,000 - 27,000; Full time

Benefits offered by this job

Paid Weekly (Every Friday!)

Medical, Dental & Vision Insurance

Competitive 401 (k) Retirement Savings

Paid Vacation and Sick Time

Paid Holidays

Tuition Reimbursement

Flexible Spending Account

Company Paid Life Insurance

Company Paid Short-Term Disability Ins

Long-Term Disability Insurance

Employee Assistance Program

Hotel Discounts – for You, YourFriends

Wellness Programs

Monthly Employee Appreciation Activit­

Learning and Development Opportunities

Employee Referral Program

Job summary

Hampton Inn & Suites by Hilton-Buffalo Downtown, located at 220 Delaware Avenue, Buffalo, NY 14202, is seeking a Front Office Supervisor to lead the front desk team and assist hotel management.

The role includes overseeing guest services, supervising front office staff, handling check-in/check-out, reservations, and guest requests. Shifts are 7 AM–3 PM and 3 PM–11 PM, with weekend availability required.

Qualifications

• Experience supervising front desk staff.
• Knowledge of property management and reservation systems (PMS).
• Excellent guest service and communication skills.

Responsibilities

• Oversee guest services and front office operations to ensure superior service.
• Foster a positive, cooperative work environment between front office staff and management.
• Supervise front office team including interviewing, hiring, training, and performance appraisal processes.
• Greet guests, process check-in/check-out in the PMS, manage reservations and guest requests.

Skills

Front Office Supervisor

Guest Services

Front Desk Operations

Job description

Hampton Inn & Suites by Hilton-Buffalo Downtown, 220 Delaware Avenue, Buffalo, NY 14202We are looking for a Front Office Supervisor to join our great Team! Our Hampton Inn & Suites with 140 beautifully appointed rooms/suites is located just off I-190 and is in the heart of Buffalo. Just two blocks away is the free downtown train, the NFTA Metro. The KeyBank Center or Canalside for sports, entertainment, and activities are only one mile away. The Hampton Inn and Suites by Hilton is one of the 50 hotel properties owned and managed by the award-winning hotel management company, Buffalo Lodging Associates.

The Front Office Supervisor is Responsible for coordinating the front office operations of the hotel while providing support to the management team.

Responsibilities

• Assists in overseeing guest services and front office operations; ensuring superior service is a priority.
• Foster a positive, cooperative work environment between front office staff and management.
• Supervise front office team. Supervisory responsibilities include interviewing, hiring, training employees, appraising performance, rewarding and disciplining employees; planning, assigning, directing work, addressing complaints and resolving problems.

Front Desk Duties

• Greeting guests, complete the check- in/ check-out procedure through the Property management system while obtaining and storing pertinent information.
• Taking reservations from incoming callers inputs all information into the hotel management system. Updates and cancels reservations in the system as requested by the guest.
• Handles cash, credit card information and goods at the property
• Identifying the needs of each guest and provides relevant information regarding the hotel services and amenities, to create an accommodating environment for all. Respond to all guest requests in a timely manner.
• Typical Schedule : Morning Shifts : 7 AM – 3 PM , Evening Shifts: 3 PM – 11 PM, Weekend Availability needed

Pay range

$18.50 - $19.50

Benefits

• Paid Weekly (Every Friday!)
• Medical, Dental & Vision Insurance
• Competitive 401 (k) Retirement Savings Plan with Generous Employer Match
• Paid Vacation and Sick Time
• Paid Holidays
• Tuition Reimbursement
• Flexible Spending Account
• Company Paid Life Insurance
• Company Paid Short-Term Disability Insurance
• Long-Term Disability Insurance
• Employee Assistance Program
• Hotel Discounts – for You, Your Friends and Family
• Wellness Programs
• Monthly Employee Appreciation Activities & Events
• Learning and Development Opportunities
• Employee Referral Program