Hotel Front Desk Agent - Homewood Suites Canton

Homewood Suites Canton; Canton (MA); On-site; USD 22,000 - 31,000; Part time

Benefits offered by this job

Paid Weekly

Medical, Dental & Vision Insurance

401(k) Retirement Plan

Paid Vacation and Sick Time

Paid Holidays

Tuition Reimbursement

Flexible Spending Account

Company Paid Life Insurance

Company Paid Short-Term Disability

Long-Term Disability Insurance

Employee Assistance Program

Hotel Discounts

Wellness Programs

Employee Appreciation Activities

Learning and Development Opportunities

Employee Referral Program

Job summary

Homewood Suites Canton is seeking a friendly Front Desk Agent to welcome guests and manage check-in/check-out using the property management system. You will handle guest requests, reservations, and payments, while providing information about hotel services and local attractions.

Typical schedule is primarily evening shifts from 2 PM to 10 PM with weekend availability. Previous hotel front desk or customer service experience is preferred; Hilton experience is a plus.

Qualifications

• Customer service experience, hotel setting preferred.
• Hilton experience is a plus.
• High School diploma or equivalent preferred.
• Computer knowledge including Word and Excel is strongly preferred.
• Must have valid driver's license and acceptable driving history.

Responsibilities

• Greet guests and complete check-in/check-out using the property management system.
• Handle cash, credit card information and hotel property assets.
• Identify guest needs and provide information on hotel services and local attractions.
• Take reservations by phone and input/update in the system.

Skills

Customer service

Cash handling

Guest relations

Intranet/PO system

Word/Excel

Driver's license

Education

High school diploma preferred

Tools

Property management system

Job description

Job Details

Posting Details

• Posted on November 9, 2026

Locations

Showing 1 location

Homewood - Canton, Canton, MA 02021, USA

• Rate : $19 USD per hour
• Guest Srv & Front Desk
• Part-Time
• Requisition #: HOTEL003953

Description

Homewood Suites by Hilton -Boston/Canton-50 Royall Street, Canton, MA 02021

We are currently looking for front desk agents to join our Team! Our Homewood Suites in Canton has 98 spacious suites with full kitchens. We are just south of Boston, you can easily take the nearby 128 train to Boston. Gillette Stadium and Legacy Place are a 15-minute drive. Less than a mile away is the Blue Hills Reservation and Trillium Brewing. Our guests enjoy a self-serve beer and wine station and complimentary breakfast every morning. The Homewood Suites is one of the 50 hotel properties owned and managed by the award-winning hotel management company, Buffalo Lodging Associates.

The Front Desk Agent is the face of the hotel, and provides superior service to all guests. Responsibilities include:

• Greeting guests, complete the check- in/ check-out procedure through the Property management system while obtaining and storing pertinent information.
• Handles cash, credit card information and goods at the property
• Identifying the needs of each guest and provides relevant information regarding the hotel services and amenities, to create an accommodating environment for all. Respond to all guest requests in a timely manner.
• Taking reservations from incoming callers while providing excellence in service and inputs all information into the hotel management system. Updates and cancels reservations in the system as requested by the guest.
• Typical Schedule : Primarily Evening Shifts: 2 PM – 10 PM, Weekend Availability

About Buffalo Lodging Associates:

Buffalo Lodging Associates, a hotel management company based out of Canton, MA has put an emphasis on true hospitality since being founded in 1996. While building an extensive portfolio of 50 hotels, we’ve partnered with the most respected hotel brands in the business including Marriott International, Hilton Worldwide, InterContinental Hotels Group, and Choice Hotel International hotels. Buffalo Lodging Associates is a community of welcoming, committed, and passionate associates driven to provide a best-in-class hospitality experience and operational excellence.

What You Bring:

The ideal candidate is one who embodies Buffalo Lodging’s culture and core values: Excellence, Passion, Integrity, Inclusive. For the most success in this role, requirements are as follows:

• Customer Service experience, in a hotel setting preferred.
• Hilton experience is a plus.
• High School diploma or equivalent is preferred.
• Computer knowledge including intranet, Property management system, WORD, and EXCEL is strongly preferred.
• Must have valid drivers license, and acceptable driving history subject to company approval .

What We Offer You:

At Buffalo Lodging, we are committed to keeping our most important assets – our employees – healthy, happy and productive. To achieve this, we offer a variety of benefits including the following:

• Paid Weekly (Every Friday!)
• Medical, Dental & Vision Insurance
• Competitive 401 (k) Retirement Savings Plan with Generous Employer Match
• Paid Vacation and Sick Time
• Paid Holidays
• Tuition Reimbursement
• Flexible Spending Account
• Company Paid Life Insurance
• Company Paid Short-Term Disability Insurance
• Long-Term Disability Insurance
• Employee Assistance Program
• Hotel Discounts – for You, Your Friends and Family
• Wellness Programs
• Monthly Employee Appreciation Activities & Events
• Learning and Development Opportunities
• Employee Referral Program

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.