Front Desk Guest Service Agent

Home 2 Suites Bettendorf; Pleasant Valley Township (IA); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

401K

Voluntary life insurance

Travel discounts

Growth opportunities

Job summary

Home2 Suites by Hilton is seeking a Front Desk Guest Service Agent to join our team. The role requires providing high-quality customer service, handling reservations, answering calls, and assisting guests during check-in and check-out with a positive attitude.

A flexible schedule including weekends is required; prior hotel or customer service experience is preferred. Training is provided, and benefits are available for qualifying hours.

Qualifications

• High school diploma or GED preferred; not required.
• Previous hotel or relevant customer service experience.

Responsibilities

• Provides high-quality customer service.
• Handles guest reservations and questions.
• Answers and transfers phone calls.
• Manages guest check-ins and check-outs and assists with inquiries.

Skills

Customer service

Education

High School Diploma or GED

Tools

Microsoft Excel

Microsoft Word

Outlook

Job description

Home2 Suites by Hilton is currently adding a Front Desk Guest Service Agent to our team!

We are looking for individuals who are able to work a variable schedule that may include two days a week or five based on need.

Who We Are:

Frontier Hospitality Group has been locally owned since 1050. We operate eight hotels across three fantastic brands and our growth keeps climbing. We believe in a work/life harmony that fits our employees' lifestyles. Whether that means you want to work two days or five we've got you covered.

Benefits to Working Here:

• Health and Dental Insurance, 401K, and Voluntary Life Insurance (30 hours or more)
• Travel Discounts to relax and refresh.
• Growth opportunities to keep you challenged in your career.

Essential Duties and Responsibilities:

• Provides high-quality customer service.
• Handles guest reservations.
• Answers and transfers phone calls.
• Handles guest check-ins and outs along with questions, complaints, etc.
• Other duties as required with the department.

Qualifications and Requirements:

• High School Diploma or GED (nice to have but not required).
• Previous hotel or relevant customer service experience.
• Proficient in Microsoft Excel, Word, and Outlook.
• Ability to work a flexible schedule including weekends.

EOE/AA/Disabled Veteran

Frontier Hospitality Group is an Equal opportunity Employer and participates in the E-Verify program to verify the employment eligibility of all new hires.