Front Desk Agent

Marriott's Kaua'i Beach Club; Lihue (HI); On-site; USD 39,000 - 55,000; Part time

Benefits offered by this job

Free daily associate meal

AAA Four Diamond Resort

Free on-site employee parking

Complimentary beverages

Job summary

Marriott Vacations Worldwide is hiring a Guest Services Agent in Hawaii to welcome Owners/guests and help create memorable vacation experiences. You will check guests into villas, explain amenities, and assist with inquiries while coordinating with other departments to resolve issues.

The role offers competitive pay, daily meals, resort perks, parking, and opportunities for growth within MVW’s welcoming, service-oriented environment.

Qualifications

• Customer-facing hospitality role
• Ability to multitask in a fast-paced environment
• Excellent communication and guest-relations skills

Responsibilities

• Check guests into villas and review property amenities and hours of operation.
• Answer phone calls and route inquiries to the proper department.
• Assist with bellman or runner duties as needed.
• Follow safety procedures and company policies.

Skills

Guest service

Communication

Multitasking

Teamwork

Job description

Hourly Rate: $34.18Hourly Wage: $34.18Job Status: Casual (0-19 / hours per week)Are you looking for a place where meaningful moments are made together?At Marriott Vacations Worldwide (MVW), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Guest Services Agent at MVW, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together.Where great benefits lead to a life fulfilled.Competitive PayProfessional Counseling & Family SupportGrowth and Development Opportunities*Benefit Eligibility will vary by positionSite Specific PerksFree daily associate mealAAA Four Diamond ResortFree on-site employee parkingComplimentary soft drinks, coffee and teaCompany branded attire for outdoor associatesComplimentary work shoesQuarterly team luncheon celebrations and awardsDiscounted theme park tickets and rental carsCommunity service opportunitiesAs a Guest Services Agent, a typical day will include:Checks Owners/guests into their villas for their stay, and reviews property amenities, services, hours of operations, and local areas of interest and activities.Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues.Identifies and explains room features to guests (e.g., use of room key, ice and vending areas, etc.)Follows up with Owner/guests to ensure their requests or problems have been met to their satisfaction.Answers telephone calls and routes calls to the proper department as applicable.May be asked to assist with bellman and runner duties depending on facility or location.Guest Experience and Company StandardsWelcome and greet guests and anticipate and address their needs.Interact with colleagues and guests professionally and promptly.Contribute to team goals.Always follow company policies and safety procedures.To Become a Guest Services Agent at MVW:Available to work various shifts, holidays, and both weekend days.Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance.Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.Specific job duties may differ by property, size of team, or facility.Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.