Front Desk Agent

Hyatt Vacation Ownership; Table Rock (MO); On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

Medical/Dental/Vision/401K

Travel discounts

Credit Union Membership

Tuition Reimbursement

Counseling & Family Support

Growth and Development Opportunities

Complimentary work shoes

Company branded shirts, coats, hats

Sunscreen for outdoor associates

Monthly cell phone discounts

Fitness center discounts

Meal subscription plan discounts

Job summary

Marriott Vacations Worldwide (MVW) is seeking a Guest Services Agent to assist Owners and guests, ensuring smooth villa check-ins, explaining amenities, and sharing local activities. You will respond to inquiries, coordinate with departments, and help resolve issues to create memorable stays.

The role supports a welcoming, professional guest experience, with opportunities to grow within MVW’s supportive environment and access to benefits designed for hospitality teams.

Responsibilities

• Checks Owners/guests into their villas for their stay, and reviews property amenities, services, hours of operations, and local areas of interest and activities.
• Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues.
• Identifies and explains room features to guests (e.g., use of room key, ice and vending areas, etc.)
• Follows up with Owner/guests to ensure their requests or problems have been met to their satisfaction.
• Answers telephone calls and routes calls to the proper department as applicable.
• May be asked to assist with bellman and runner duties depending on facility or location.
• Guest Experience and Company StandardsWelcome and greet guests and anticipate and address their needs.
• Interact with colleagues and guests professionally and promptly.
• Contribute to team goals.
• Always follow company policies and safety procedures.

Job description

Hourly Rate: $16.75Are you looking for a place where meaningful moments are made together?At Marriott Vacations Worldwide (MVW), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Guest Services Agent at MVW, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together.Where great benefits lead to a life fulfilled.Competitive PayMedical/Dental/Vision/401K opportunitiesTravel discountsCredit Union MembershipTuition ReimbursementProfessional Counseling & Family SupportGrowth and Development Opportunities*Benefit Eligibility will vary by positionSite Specific Perks Complimentary work shoesCompany branded shirts, coats, hats and sunscreen for outdoor associatesMonthly cell phone discountsFitness center discountsMeal subscription plan discountsAs a Guest Services Agent, a typical day will include:Checks Owners/guests into their villas for their stay, and reviews property amenities, services, hours of operations, and local areas of interest and activities.Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues.Identifies and explains room features to guests (e.g., use of room key, ice and vending areas, etc.)Follows up with Owner/guests to ensure their requests or problems have been met to their satisfaction.Answers telephone calls and routes calls to the proper department as applicable.May be asked to assist with bellman and runner duties depending on facility or location.Guest Experience and Company StandardsWelcome and greet guests and anticipate and address their needs.Interact with colleagues and guests professionally and promptly.Contribute to team goals.Always follow company policies and safety procedures.To Become a Guest Services Agent at MVW:Available to work various shifts, holidays, and both weekend days.Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance.Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.Specific job duties may differ by property, size of team, or facility.Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.