Front Desk Agent

Sheraton; Richmond (VA); On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

Health, dental and vision insurance

Paid Time Off

401K plan with company match

Hotel discounts

Paid holidays

Early access to earned wages

Job summary

SMI Hotel Group, owner of a Sheraton property in Richmond, Virginia, seeks an energetic Front Desk Agent to deliver memorable guest experiences. You will greet guests, manage check-ins/outs, and share information about rooms, rates and hotel amenities.

The role requires strong customer service, excellent communication, and the ability to handle cash and transactions accurately. Join a team focused on hospitality excellence and guest satisfaction.

Qualifications

• Prior experience as Front Desk Agent or receptionist.
• Experience with hotel reservations software like OnQ or Opera.
• Customer service experience and strong communication.

Responsibilities

• Handle guest check-ins and check-outs efficiently and professionally.
• Provide information about the hotel, rooms, rates and amenities.
• Assist guests and resolve challenges to ensure guest satisfaction.
• Accurate cash handling and credit card processing.
• Audit and report on cash transactions per policies and procedures.
• Perform other duties as assigned.

Skills

Customer service

Communication

Organizational skills

Tools

OnQ

Opera

Job description

We arelooking to add an upbeat, enthusiastic Front Desk Agents to provide great service and memorable experience to our guests.

Benefits

• Health, dental and vision insurance (full-time employees)
• Paid Time Off (full-time and part-timeemployees)
• 401K plan with company match(full-time and part-timeemployees)
• Hotel discounts (full-time and part-time employees)
• Paid holidays (full-time employees)
• Early access to earned wages

Responsibilities

• Handle guest check-ins and check-outs efficiently and in a friendly and professional manner
• Provide information about our hotel, available rooms, rates, and amenities
• Assist guests and resolve guest challenges to ensure 100% guest satisfaction
• Accurately conduct all cash handling and credit card processing activities
• Accurately, audit, balance and report on all cash and credit transactions including checks, deposits, house charges, promotional materials, postings etc. in the hotel in accordance with established policies and procedures
• Perform any other job related duties as assigned

Desirable Qualifications

• Prior experience as a Hotel Front Desk Agent, Receptionist, or similar role
• Experience with hotel reservations software, like OnQ or Opera
• Customer service experience
• Excellent communication and organizational skills

SMI Hotel Group recruits the best and brightest, in order to deliver the highest quality service to our guests. If you believe that you have what it takes, we want to hear from you.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.