Front Desk Agent

SMI Hotel Group; Richmond, Northern (VA, KY); Hybrid; USD 30,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401K with match

Hotel discounts

Paid holidays

Early access to earned wages

Job summary

SMI Hotel Group is seeking a cheerful Front Desk Agent to deliver outstanding service at our Richmond, VA property. You will greet guests, manage check-ins/outs, answer questions about rooms, rates, and amenities, and help resolve guest concerns with a friendly tone.

The role requires strong communication, organization, and cash-handling skills. Prior hospitality experience is preferred, and the position offers an on-site work environment with comprehensive benefits.

Qualifications

• Experience as Front Desk Agent or receptionist or similar role.
• Strong customer service and communication abilities.
• Excellent organizational and multitasking skills.

Responsibilities

• Handle guest check-ins and check-outs efficiently and in a friendly and professional manner
• Provide information about our hotel, available rooms, rates, and amenities
• Assist guests and resolve guest challenges to ensure 100% guest satisfaction
• Accurately conduct all cash handling and credit card processing activities
• Audit and balance cash and transactions according to policies
• Perform other duties as assigned

Skills

Customer service

Communication skills

Organizational skills

Tools

OnQ

Opera

Job description

We arelooking to add an upbeat, enthusiastic Front Desk Agents to provide great service and memorable experience to our guests.

Benefits

• Health, dental and vision insurance (full-time employees)
• Paid Time Off (full-time and part-timeemployees)
• 401K plan with company match(full-time and part-timeemployees)
• Hotel discounts (full-time and part-time employees)
• Paid holidays (full-time employees)
• Early access to earned wages

Responsibilities

• Handle guest check-ins and check-outs efficiently and in a friendly and professional manner
• Provide information about our hotel, available rooms, rates, and amenities
• Assist guests and resolve guest challenges to ensure 100% guest satisfaction
• Accurately conduct all cash handling and credit card processing activities
• Accurately, audit, balance and report on all cash and credit transactions including checks, deposits, house charges, promotional materials, postings etc. in the hotel in accordance with established policies and procedures
• Perform any other job related duties as assigned

Desirable Qualifications

• Prior experience as a Hotel Front Desk Agent, Receptionist, or similar role
• Experience with hotel reservations software, like OnQ or Opera
• Customer service experience
• Excellent communication and organizational skills

SMI Hotel Group recruits the best and brightest, in order to deliver the highest quality service to our guests. If you believe that you have what it takes, we want to hear from you.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.