Front Desk Agent- Full-Time

Hilton Garden Inn, Ft. Washington, PA; Fort Washington (Montgomery County); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Competitive salary

Employee discounts on hotel rooms and

Opportunities for advancement within ·

Professional development opportunities

Positive and supportive work环境

Job summary

Hilton Garden Inn Ft. Washington, PA is seeking a friendly Front Desk Agent to manage reservations, check guests in and out, and assist with guest needs in a fast-paced hotel environment.

The ideal candidate has strong customer service skills, excellent communication, and the ability to multitask while using reservation systems and Microsoft Office.

This on-site role offers competitive pay, employee room discounts, and opportunities for career development.

Qualifications

• Prior front desk or customer service experience preferred.
• Excellent communication and interpersonal skills.
• Ability to multitask in a high-volume environment.
• Experience with computer systems and reservation software.
• Flexible schedule including evenings, weekends, holidays.

Responsibilities

• Manage reservations and check guests in and out using a computerized system.
• Handle guest requests, such as booking tours or making restaurant reservations.
• Assist with check-in and check-out processes, including handling payments and issuing keys.
• Answer phone calls and respond to online inquiries in a timely and professional manner.
• Assist with organizing and setting up events and meetings.
• Handle guest complaints and concerns with grace and professionalism.
• Perform light cleaning duties, such as wiping down counters and restocking supplies.
• Other duties as assigned.

Skills

Customer service orientation

Communication skills

Multitasking

High-volume workload handling

Flexibility

Tools

Reservation systems

Microsoft Office

Job description

Introduction:

We are seeking a friendly and professional Front Desk Agent to join our team at our hotel. The Front Desk Agent will be responsible for managing reservations, checking guests in and out, and assisting with any needs or requests they may have during their stay. The successful candidate will have excellent customer service skills and be able to work efficiently in a fast-paced environment.

Responsibilities:

• Manage reservations and check guests in and out using a computerized system
• Handle guest requests, such as booking tours or making restaurant reservations
• Assist with check-in and check-out processes, including handling payments and issuing keys
• Answer phone calls and respond to online inquiries in a timely and professional manner
• Assist with organizing and setting up events and meetings
• Handle guest complaints and concerns with grace and professionalism
• Perform light cleaning duties, such as wiping down counters and restocking supplies
• Other duties as assigned

Qualifications:

• Previous experience as a front desk agent or in a customer service role is preferred
• Strong communication and interpersonal skills
• Ability to multitask and handle a high-volume workload
• Proficiency with computer systems and software, such as Microsoft Office and reservation management systems
• Flexibility to work evenings, weekends, and holidays as needed

Perks:

• Competitive salary
• Employee discounts on hotel rooms and amenities
• Opportunities for advancement within the company
• Professional development opportunities
• Positive and supportive work environment