Front Desk Agent

Hotel-Indigo; Dallas (TX); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401K match

Hotel discounts

Paid holidays

Earned wage access

Job summary

Hotel Indigo in Dallas, TX seeks a cheerful Front Desk Agent to warmly welcome guests, process check-ins/outs, and provide information on rooms, rates, and amenities.

The role emphasizes accurate cash handling, professional guest service, and resolving issues promptly to ensure satisfaction and repeat stays for our guests.

Qualifications

• Prior experience as Hotel Front Desk Agent, Receptionist, or similar role.
• Experience with hotel reservations software, like OnQ or Opera.
• Customer service experience.
• Excellent communication and organizational skills.

Responsibilities

• The hotel front desk agent will handle guest check-ins and check-outs efficiently and in a friendly and professional manner
• Provide information about our hotel, available rooms, rates, and amenities
• Assist guests and resolve guest challenges to ensure 100% guest satisfaction
• Accurately conduct all cash handling and credit card processing activities
• Accurately, audit, balance and report on all cash and credit transactions including checks, deposits, house charges, postings etc. in the hotel in accordance with established policies and procedures
• Perform any other job related duties as assigned

Skills

Customer service

Communication

Organizational skills

Reception experience

Tools

OnQ

Opera

Job description

We are looking to add an upbeat, enthusiastic Front Desk Agent to our team to provide great service and memorable experience to our guests.

Benefits for the Hotel Front Desk Agent:

• Health, dental and vision insurance (full-time employees)
• Paid Time Off (full-time and part-timeemployees)
• 401K plan with company match(full-time and part-timeemployees)
• Hotel discounts (full-time and part-time employees)
• Paid holidays (full-time employees)
• Early access to earned wages

Responsibilities

• The hotel front desk agent will handle guest check-ins and check-outs efficiently and in a friendly and professional manner
• Provide information about our hotel, available rooms, rates, and amenities
• Assist guests and resolve guest challenges to ensure 100% guest satisfaction
• Accurately conduct all cash handling and credit card processing activities
• Accurately, audit, balance and report on all cash and credit transactions including checks, deposits, house charges, promotional materials, postings etc. in the hotel in accordance with established policies and procedures
• Perform any other job related duties as assigned

Desirable Qualifications

• Prior experience as a Hotel Front Desk Agent, Receptionist, or similar role
• Experience with hotel reservations software, like OnQ or Opera
• Customer service experience
• Excellent communication and organizational skills

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.