Front Desk Agent

Crestview Management, LLC; Greensboro (NC); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Hotel discounts

HSA

Paid time off

401(k)

Dental

Vision

Job summary

Crestview Management, LLC is seeking a courteous Front Desk Agent to join our hotel team in Greensboro. You will manage check-ins/check-outs, reservations, and guest inquiries while maintaining a welcoming atmosphere.

Ideal candidates have strong communication skills, hospitality experience, and the ability to handle cash and POS transactions with accuracy. A flexible schedule including weekends is required to support hotel operations.

Qualifications

• High school diploma or equivalent preferred.
• Prior hotel, hospitality, or front desk experience preferred.
• Excellent verbal and written communication skills.
• Strong customer-service and problem-solving abilities.
• Professional, friendly, and positive attitude.
• Ability to stay calm and courteous with difficult guests.
• Basic computer skills and ability to learn hotel reservation/front-office systems.
• Ability to handle cash, credit card transactions, and guest accounts accurately.
• Strong attention to detail and organizational skills.
• Ability to work independently and as part of a team.
• Flexibility to work weekends, holidays, and varying shifts.

Responsibilities

• Greet guests warmly and manage check-in/check-out procedures.
• Process reservations, cancellations, and room assignments.
• Answer questions and provide information about services and local attractions.
• Handle guest requests, concerns, and complaints professionally.
• Process payments and balance cash or transactions.
• Direct calls and respond to emails from guests.
• Maintain accurate records and protect guest confidentiality.
• Coordinate with housekeeping and other hotel departments.
• Monitor room availability and assist with issues.

Skills

Customer service

Verbal & written communication

Problem solving

Teamwork

Cash handling

Attention to detail

Basic computer skills

Education

High school diploma or equivalent

Tools

PMS (Property Management System)

Job description

Job Type: Full-Time/ Part-Time
Department: Front Office
Reports To: Front Office Manager

Position Summary

We are seeking a friendly, professional, and customer-focused Front Desk Agent to join our hotel team. The Front Desk Agent is responsible for creating a welcoming experience for guests while efficiently managing check-ins, check-outs, reservations, guest requests, and general front desk operations.

Responsibilities

• Greet and welcome guests in a warm, professional manner.
• Complete guest check-in and check-out procedures accurately and efficiently.
• Process reservations, cancellations, modifications, and room assignments.
• Answer guest questions and provide information about hotel services, amenities, and local attractions.
• Handle guest requests, concerns, and complaints professionally and promptly.
• Process payments, maintain accurate guest accounts, and balance cash or payment transactions.
• Answer and direct telephone calls and respond to guest emails or other inquiries.
• Maintain accurate records and protect guest confidentiality.
• Communicate effectively with housekeeping, maintenance, management, and other hotel departments.
• Monitor room availability and assist with resolving room or reservation issues.
• Follow hotel policies, safety procedures, and customer-service standards.
• Maintain a clean, organized, and professional front desk area.
• Perform other duties as assigned by hotel management.

Qualifications

• High school diploma or equivalent preferred.
• Previous hotel, hospitality, customer service, or front desk experience preferred.
• Excellent verbal and written communication skills.
• Strong customer-service and problem-solving abilities.
• Professional, friendly, and positive attitude.
• Ability to remain calm and courteous when handling difficult situations.
• Basic computer skills and ability to learn hotel reservation/front-office systems.
• Ability to accurately handle cash, credit card transactions, and guest accounts.
• Strong attention to detail and organizational skills.
• Ability to work independently and as part of a team.
• Flexibility to work weekends, holidays, and varying shifts as required.
• Ability to stand and walk for extended periods and perform routine front desk duties.

Preferred Qualifications

• Previous experience with a hotel property-management system (PMS).
• Knowledge of local attractions, restaurants, and transportation options.
• Additional language skills are a plus.
• Hospitality or customer-service training or certification is preferred.

What We Offer

• Competitive pay
• Employee hotel discounts
• HSA, Paid time off, 401(k),Dental, Vision, ETC