Front Desk Agent

Hampton Inn Lawrenceville; Lawrenceville (GA); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Competitive salary

Employee discounts on hotel rooms and 

Advancement opportunities

Professional development opportunities

Positive and supportive work环境

Job summary

Hampton Inn Lawrenceville in Lawrenceville, GA is seeking a friendly Front Desk Agent to join our team. You will manage reservations, check guests in and out, answer inquiries, and help with guest requests during their stay.

The ideal candidate has strong communication and multitasking abilities, comfortable with computer systems, and can work evenings, weekends, and holidays. We offer competitive salary and employee discounts.

Qualifications

• Previous front desk or customer service experience preferred.
• Strong verbal and written communication.
• Ability to multitask in a fast-paced environment.
• Familiar with reservation systems and guest services.

Responsibilities

• Manage reservations and check guests in and out using a computerized system
• Handle guest requests and arrange tours or dining reservations
• Assist with payments, issue keys, and coordinate with other teams
• Answer phone calls and online inquiries promptly
• Support event and meeting setups and guest relations
• Address guest concerns with professionalism
• Maintain clean and organized front desk area
• Other duties as assigned

Skills

Communication skills

Interpersonal skills

Multitasking

Customer service

Attention to detail

Tools

Reservation software

Microsoft Office

Payment systems

Job description

Introduction:

We are seeking a friendly and professional Front Desk Agent to join our team at our hotel. The Front Desk Agent will be responsible for managing reservations, checking guests in and out, and assisting with any needs or requests they may have during their stay. The successful candidate will have excellent customer service skills and be able to work efficiently in a fast-paced environment.

Responsibilities:

• Manage reservations and check guests in and out using a computerized system
• Handle guest requests, such as booking tours or making restaurant reservations
• Assist with check-in and check-out processes, including handling payments and issuing keys
• Answer phone calls and respond to online inquiries in a timely and professional manner
• Assist with organizing and setting up events and meetings
• Handle guest complaints and concerns with grace and professionalism
• Perform light cleaning duties, such as wiping down counters and restocking supplies
• Other duties as assigned

Qualifications:

• Previous experience as a front desk agent or in a customer service role is preferred
• Strong communication and interpersonal skills
• Ability to multitask and handle a high-volume workload
• Proficiency with computer systems and software, such as Microsoft Office and reservation management systems
• Flexibility to work evenings, weekends, and holidays as needed

Perks:

• Competitive salary
• Employee discounts on hotel rooms and amenities
• Opportunities for advancement within the company
• Professional development opportunities
• Positive and supportive work environment