Front Desk Agent

SMI Hotel Group; Dallas (TX); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401K with company match

Hotel discounts

Paid holidays

Paid time off

Early access to earned wages

Job summary

SMI Hotel Group in Dallas is seeking a friendly Front Desk Agent to greet guests, manage check-ins and check-outs, and provide information about rooms, rates, and amenities. You will handle cash and credit transactions accurately and strive for 100% guest satisfaction.

Equal opportunity employer; prior hospitality experience, proficiency with OnQ or Opera, and strong communication skills are preferred. This role offers full-time hours and competitive benefits.

Qualifications

• Prior experience as a Hotel Front Desk Agent or similar role preferred.
• Experience with hotel reservations software such as OnQ or Opera.

Responsibilities

• Handle guest check-ins and check-outs efficiently and friendly.
• Provide information about hotel, rooms, rates and amenities.
• Assist guests and resolve challenges to ensure satisfaction.
• Accurately conduct cash handling and credit card processing.
• Audit, balance and report all cash and credit transactions per policy.
• Perform other duties as assigned.

Skills

Customer service

Communication skills

Organizational skills

Tools

OnQ

Opera

Job description

We are looking to add an upbeat, enthusiastic Front Desk Agent to our team to provide great service and memorable experience to our guests.

Benefits for the Hotel Front Desk Agent:

• Health, dental and vision insurance (full-time employees)
• Paid Time Off (full-time and part-timeemployees)
• 401K plan with company match(full-time and part-timeemployees)
• Hotel discounts (full-time and part-time employees)
• Paid holidays (full-time employees)
• Early access to earned wages

Responsibilities

• The hotel front desk agent will handle guest check-ins and check-outs efficiently and in a friendly and professional manner
• Provide information about our hotel, available rooms, rates, and amenities
• Assist guests and resolve guest challenges to ensure 100% guest satisfaction
• Accurately conduct all cash handling and credit card processing activities
• Accurately, audit, balance and report on all cash and credit transactions including checks, deposits, house charges, promotional materials, postings etc. in the hotel in accordance with established policies and procedures
• Perform any other job related duties as assigned

Desirable Qualifications

• Prior experience as a Hotel Front Desk Agent, Receptionist, or similar role
• Experience with hotel reservations software, like OnQ or Opera
• Customer service experience
• Excellent communication and organizational skills

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.