Front Desk Agent-Morning Shift

SMI Hotel Group; Virginia (MN); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Health insurance

Paid Time Off

401K with company match

Hotel discounts

Paid holidays

Early access to earned wages

Job summary

SMI Hotel Group in Minnesota is seeking an upbeat Front Desk Agent to provide excellent service and create memorable experiences for guests. You will assist with check-ins/check-outs and answer questions about rooms, rates, and amenities.

The role requires strong communication and organizational skills, experience with hotel software like OnQ or Opera, and the ability to handle cash and credit card transactions accurately. This is a full-time on-site position with a 7-3pm shift.

Qualifications

• Experience with hotel reservations software (OnQ or Opera).
• Strong customer service orientation and communication.
• Ability to handle cash and credit card processing accurately.
• Excellent organizational skills and professional appearance.

Responsibilities

• Check guests in and out efficiently and courteously.
• Provide information about rooms, rates, and amenities.
• Resolve guest issues to ensure satisfaction.
• Handle cash, credit card processing, and balancing transactions.
• Audit and report on cash and credit postings per policy.
• Perform other duties as assigned.

Skills

Customer service

Communication

Organizational skills

Tools

OnQ

Opera

Job description

We are looking to add an upbeat, enthusiastic Front Desk Agent to provide excellent service and create a memorable experience for our guests, with availability to work 7-3pm shift

Benefits for the Front Desk Agent

• Health, dental and vision insurance (full-time employees)
• Paid Time Off (full-time and part-time employees)
• 401K plan with company match (full-time and part-time employees)
• Hotel discounts (full-time and part-time employees)
• Paid holidays (full-time employees)
• Early access to earned wages

Responsibilities

• The hotel front desk agent will handle guest check-ins and check-outs efficiently and in a friendly and professional manner
• Provide information about our hotel, available rooms, rates, and amenities
• Assist guests and resolve guest challenges to ensure 100% guest satisfaction
• Accurately conduct all cash handling and credit card processing activities
• Accurately, audit, balance and report on all cash and credit transactions including checks, deposits, house charges, promotional materials, postings etc. in the hotel in accordance with established policies and procedures
• Perform any other job related duties as assigned

Desirable Qualifications for the Ideal Front Desk Agent

• Prior experience as a Hotel Front Desk Agent, Receptionist, or similar role
• Experience with hotel reservations software, like OnQ or Opera
• Customer service experience
• Excellent communication and organizational skills

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.