Front Desk Agent

Rapid City Clubhouse Hotel; Rapid City (SD); On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

PTO

401k plan

Life insurance

Disability insurance

Hotel discounts

Training & development

Job summary

Regency Hotel Management is seeking a Front Desk Agent to welcome guests, manage reservations, and issue room keys. You will assist guests with room information, rates, and amenities, while ensuring a smooth guest experience from check-in to check-out.

The role requires strong customer service skills, excellent communication, and the ability to coordinate with housekeeping to prepare rooms and handle VIP services when needed. This is an on-site position with opportunities for training and growth.

Qualifications

• Prior experience as a Hotel Front Desk Agent or similar role.
• Experience with hotel reservations software (OnQ or Opera).
• Customer service experience.
• Excellent communication and organizational skills.

Responsibilities

• Handle all check-in and check-out tasks.
• Manage online and phone reservations.
• Inform guests about payment methods and verify credit card data.
• Register guests and collect stay details.
• Welcome guests and assign rooms.
• Provide information about rooms, rates, and amenities.
• Respond promptly to guest inquiries and complaints.
• Coordinate with housekeeping to ensure rooms are ready.
• Arrange services for VIPs and events, when needed.
• Upsell facilities and services when appropriate.
• Maintain updated records of bookings and payments.

Skills

Customer service

Excellent communication

Organizational skills

Tools

OnQ

Opera

Job description

Job Summary: We arelooking to add an upbeatFront Desk Agentto their team to manage all aspects of hotel guest’s accommodation. You will welcome new guests and issue room keys, manage reservations and provide information about rooms, rates, and amenities.

Benefits

• Medical and DentalInsurance
• PTO
• Competitive Pay
• 401(k) Retirement Savings Plan
• Life Insurance
• Disability Insurance
• Hotel Room Discounts
• Ongoing Training and Career Development

Responsibilities

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates, and amenities
• Respond to clients’ complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully-furnished to accommodate guests’ needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments

Qualifications

• Prior experience as a Hotel Front Desk Agent, Receptionist, or similar role
• Experience with hotel reservations software, like OnQ or Opera
• Customer service experience
• Excellent communication and organizational skills

About Us:At Regency Hotel Management, hospitality is who we are—and what we do best.Since 1965, we've been leaders in driving maximum profit while creating asset value for clients. Our team of hotel management experts provides thoughtful, hands-on guidance inspired by years of professional experience. Our teams across our multiple locations are always growing, and we're looking for motivated individuals to join us!

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.