Front Desk Agent

Deer Creek Lodge & Conference Center; Mount Sterling (OH); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

PTO

Competitive Pay

Hotel Discounts

Retail Discounts

Training & Development

Job summary

Deer Creek Lodge & Conference Center in Mount Sterling, OH is seeking an upbeat Front Desk Agent to manage all aspects of guest accommodation. You will welcome guests, issue room keys, handle check-ins/outs, and inform guests about rooms, rates, and amenities.

The role requires strong customer service, excellent communication, and good organizational skills. You will use reservation software such as OnQ or Opera, confirm group bookings, upsell services, and coordinate with housekeeping to ensure

Qualifications

• Experience in a front desk or receptionist role.
• Experience with hotel reservation software (OnQ/Opera).
• Strong customer service and communication skills.

Responsibilities

• Perform check-in and check-out tasks.
• Manage online and phone reservations.
• Explain payment methods and verify credit data.
• Register guests with accurate stay details.
• Welcome guests and assign rooms.
• Provide information on rooms, rates, and amenities.
• Address guest complaints professionally.
• Coordinate with housekeeping for clean, well-furnished rooms.
• Confirm group reservations and assist VIP/event attendees.
• Upsell facilities and services when appropriate.
• Maintain records of bookings and payments.

Skills

Customer service

Communication

Organizational skills

Reservation software

Education

High school diploma or equivalent

Tools

OnQ

Opera

Job description

Job Summary: We are looking to add an upbeat Front Desk Agent to the team to manage all aspects of hotel guest’s accommodation. You will welcome new guests and issue room keys, manage reservations and provide information about rooms, rates, and amenities.

Benefits

• PTO
• Competitive Pay
• Hotel Room Discounts
• Retail Discounts
• Ongoing Training and Career Development

Responsibilities

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests by collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon arrival and assign rooms
• Provide information about the hotel, available rooms, rates, and amenities
• Respond to clients’ complaints in a timely and professional manner
• Liaise with housekeeping staff to ensure all rooms are clean, tidy, and fully furnished to accommodate guests’ needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments

Qualifications

• Prior experience as a Hotel Front Desk Agent, Receptionist, or similar role
• Experience with hotel reservations software, like OnQ or Opera
• Customer service experience
• Excellent communication and organizational skills

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.