Front Desk & Administrative Support I

ACCESS Community; Hamtramck (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

ACCESS Community is seeking an Administrative Support I to provide clerical assistance within a clinical or program setting. The role supports scheduling, data entry, and document handling while maintaining confidentiality of client information.

The position requires basic office skills, strong communication, and the ability to work under direct supervision in a climate-controlled office environment.

Qualifications

• Minimum degree: High school diploma or GED.
• At least 6 months admin/clerical experience; 1 year preferred.
• Any equivalent combination of experience, education and/or training approved by Human Resources.

Responsibilities

• Answer phones, screen calls, gather routine information and direct callers.
• Take and deliver messages as needed.
• Schedule appointments and admissions for clients and set up reminders.
• Answer questions, collect information, provide program info and schedule patients/clients.
• Distribute documentation to appropriate destinations.
• Greet visitors and provide a welcoming, informative presence at the workstation.
• Notify supervisor of suspicious or threatening behavior.
• Maintain building safety and security.
• Type, copy, file, and fax documents as needed.
• Prepare and sort mail; order supplies as needed.
• Maintain confidentiality of agency and client information.
• May enter routine data into database software; assist with forms/files.
• May assist in gathering data for regular reporting.

Skills

Communication

Customer service

Organization

Multitasking

Education

High school diploma or GED

Tools

Microsoft Office

EMR software

Database software

MI WIC database

Job description

ACCESS Community is seeking an Administrative Support I to provide clerical assistance within a clinical or program setting. The role supports scheduling, data entry, and document handling while maintaining confidentiality of client information.

The position requires basic office skills, strong communication, and the ability to work under direct supervision in a climate-controlled office environment.