Front Desk & Admin Specialist - Customer Experience

Jetro Restaurant Depot; Chicago (IL); On-site; USD 32,000 - 44,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) match

Paid time off

6 paid holidays

Tuition reimbursement

Voluntary benefits

Competitive benefits

Job summary

Jetro Restaurant Depot in Chicago, IL seeks a Receptionist to manage front-desk operations, greet customers, and handle calls and documentation. The role supports store operations with organized processes and a professional front-line presence.

The position emphasizes accurate records, cross-department coordination, and maintaining a neat reception area to ensure a positive customer experience.

Qualifications

• Prior reception, administrative, or customer service experience.
• Strong verbal and written communication.
• Ability to multitask in a fast-paced environment.
• Detail-oriented with solid organizational abilities.

Responsibilities

• Manage reception desk operations to ensure consistent coverage during business hours.
• Greet and assist customers, vendors, and visitors in a professional manner.
• Answer and direct incoming calls to appropriate departments or personnel.
• Maintain accurate documentation and records per company standards.
• Ensure compliance with required documentation and posting requirements.
• Monitor and organize incoming/outgoing communications and inquiries.
• Assist with coordinating internal communication between departments.
• Maintain cleanliness, organization, and presentation of the reception area.
• Identify and elevate operational issues, documentation concerns, or compliance gaps.

Skills

Communication

Interpersonal skills

Multi-tasking

Attention to detail

Education

Experience in reception/administrative/customer service

Tools

Microsoft Office

Job description

Jetro Restaurant Depot in Chicago, IL seeks a Receptionist to manage front-desk operations, greet customers, and handle calls and documentation. The role supports store operations with organized processes and a professional front-line presence.

The position emphasizes accurate records, cross-department coordination, and maintaining a neat reception area to ensure a positive customer experience.