Front-End Supervisor: Lead Customer Care & Ops

Jetro Restaurant Depot; Des Plaines (IL); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with match

Paid Time Off (PTO)

Six company holidays

Tuition reimbursement

Supplemental benefits

Job summary

Jetro Restaurant Depot in Des Plaines, IL is seeking a Front-End Supervisor to oversee daily customer service activities, ensure transaction accuracy, and guide front-end staff toward efficient operations.

The role emphasizes maintaining high service standards, organizing the checkout area, and resolving customer issues in a fast-paced retail environment.

Schedule flexibility may be required to meet business needs.

Qualifications

• Experience in retail or front-end operations.
• Basic cash handling understanding.
• Strong communication and organizational skills.
• Ability to work in a fast-paced, team-oriented environment.
• Problem-solving and attention to detail.

Responsibilities

• Support daily front-end operations to ensure efficient and accurate transaction processing
• Assist with monitoring cash handling procedures and resolving minor discrepancies
• Provide support and direction to front-end staff during daily operations
• Ensure front-end areas are organized, clean, and operating efficiently
• Assist in maintaining customer service standards and resolving customer issues
• Support scheduling and workflow coordination for front-end staff
• Help enforce company procedures and policies at the front-end
• Communicate operational issues or concerns to management

Skills

Retail experience

Customer service

Front-end operations

Cash handling

Communication

Organization

Team orientation

Problem-solving

Job description

Jetro Restaurant Depot in Des Plaines, IL is seeking a Front-End Supervisor to oversee daily customer service activities, ensure transaction accuracy, and guide front-end staff toward efficient operations.

The role emphasizes maintaining high service standards, organizing the checkout area, and resolving customer issues in a fast-paced retail environment.

Schedule flexibility may be required to meet business needs.