Front Desk & Admin Coordinator – Customer Experience

Jetro Restaurant Depot; Madison (WI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) Retirement Plan with Employer 


Paid Time Off (PTO)

Six Paid Company Holidays

Tuition Reimbursement Program

Additional Voluntary Supplemental Bene

Competitive Benefits Package

Eligibility-based benefits terms

Job summary

Jetro Restaurant Depot in Madison, WI is seeking a Receptionist to manage front-desk operations, greet customers, handle calls, and support store communications.

You will maintain documentation, coordinate with departments, and ensure a professional, organized reception area during store hours. Prior experience in reception or customer service is preferred; proficiency with Microsoft Office is a plus.

Qualifications

• Experience in reception, admin, or customer service is preferred.
• Strong communication and interpersonal skills are essential.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Solid organizational abilities and attention to detail.

Responsibilities

• Manage reception desk operations to ensure coverage during business hours.
• Greet and assist customers, vendors, and visitors professionally.
• Answer and direct incoming calls to appropriate departments or personnel.
• Maintain accurate documentation and records per company standards.
• Ensure compliance with documentation and posting requirements.
• Monitor and organize communications, including messages and inquiries.
• Assist with coordinating internal communication between departments.
• Maintain cleanliness and presentation of the reception area.
• Identify and escalate operational issues or documentation concerns.

Skills

Communication

Interpersonal skills

Multitasking

Attention to detail

Microsoft Office

Tools

Microsoft Office

Job description

Jetro Restaurant Depot in Madison, WI is seeking a Receptionist to manage front-desk operations, greet customers, handle calls, and support store communications.

You will maintain documentation, coordinate with departments, and ensure a professional, organized reception area during store hours. Prior experience in reception or customer service is preferred; proficiency with Microsoft Office is a plus.