Front Desk & Admin Specialist — Client Services

Lifescape Community Services; Rock Falls (IL); On-site; USD 32,000 - 42,000; Full time

Job summary

Lifescape Community Services in Illinois seeks a Receptionist/Administrative Assistant to serve as the front-line contact for the Adult Protective Services (APS) and Care Coordination Unit (CCU), greeting clients and directing inquiries.

Responsibilities include answering phones, scheduling meetings, data entry, billing support, records maintenance, and general clerical duties to ensure smooth daily operations for both departments.

Qualifications

• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Commitment to confidentiality and client-centered service.

Responsibilities

• Greet visitors, answer multi-line phones, and direct inquiries.
• Perform clerical duties including typing, filing, scanning, and data entry.
• Provide administrative support to APS and CCU supervisors, including scheduling and minutes.
• Maintain program calendars, forms, and office records; assist with billing reviews.
• Assist with meeting preparation, outreach activities, and general office operations.
• Maintain confidentiality and adherence to agency policies.

Skills

Front desk experience

Customer service

Data entry

Confidentiality

Job description

Lifescape Community Services in Illinois seeks a Receptionist/Administrative Assistant to serve as the front-line contact for the Adult Protective Services (APS) and Care Coordination Unit (CCU), greeting clients and directing inquiries.

Responsibilities include answering phones, scheduling meetings, data entry, billing support, records maintenance, and general clerical duties to ensure smooth daily operations for both departments.