Receptionist/Admin

Lifescape Community Services; Rock Falls (IL); On-site; USD 32,000 - 42,000; Full time

Job summary

Lifescape Community Services in Illinois seeks a Receptionist/Administrative Assistant to serve as the front-line contact for the Adult Protective Services (APS) and Care Coordination Unit (CCU), greeting clients and directing inquiries.

Responsibilities include answering phones, scheduling meetings, data entry, billing support, records maintenance, and general clerical duties to ensure smooth daily operations for both departments.

Qualifications

• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Commitment to confidentiality and client-centered service.

Responsibilities

• Greet visitors, answer multi-line phones, and direct inquiries.
• Perform clerical duties including typing, filing, scanning, and data entry.
• Provide administrative support to APS and CCU supervisors, including scheduling and minutes.
• Maintain program calendars, forms, and office records; assist with billing reviews.
• Assist with meeting preparation, outreach activities, and general office operations.
• Maintain confidentiality and adherence to agency policies.

Skills

Front desk experience

Customer service

Data entry

Confidentiality

Job description

JOB SUMMARY

The Receptionist/Administrative Assistant serves as the primary point of contact for the Adult Protective Services (APS) and Care Coordination Unit (CCU), providing a welcoming and professional experience for clients, visitors, community partners, and staff. This position is responsible for managing front desk operations, answering and directing phone calls, and providing a wide range of clerical, administrative, and program support to ensure the efficient daily operation of both departments.

Responsibilities include maintaining participant records, assisting with program documentation and billing processes, completing data entry and required reporting, coordinating meetings, and supporting communication with community partners. The position requires strong organizational skills, attention to detail, confidentiality, and the ability to manage multiple priorities in a fast-paced environment while exercising independent judgment and initiative. The individual is expected to maintain professional standards and support Lifescape Community Services/Community Kitchen's mission, values, and commitment to client-centered services.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Greet visitors, answer multi-line phones, and direct calls and inquiries appropriately.


• Perform clerical duties, including typing, filing, scanning, data entry, and correspondence.


• Provide administrative support to APS and CCU supervisors, including scheduling meetings, preparing agendas, and recording minutes.


• Maintain program calendars, forms, supplies, vendor contacts, and office equipment records.


• Assist with purchasing, procurement, and vendor coordination.


• Maintain and organize APS and CCU participant files, ensuring required documentation is complete and accessible.


• Assist with CCU billing preparation, document collection, and monthly billing reviews.


• Complete required data entry, state reporting, intake paperwork, and follow-up calls.


• Assist with critical incident reporting and maintain required program documentation.


• Provide technical assistance to staff with computers, phones, tablets, and office equipment.


• Assist with meeting preparation, outreach activities, and general office operations.


• Maintain confidentiality and ensure compliance with agency policies and procedures.


• Perform other related duties as assigned by the Supervisor or Lifescape Administration.