Guest Services & Front Desk Coordinator

Apploi; Springfield (IL); On-site; USD 17,000 - 22,000; Full time

Job summary

Apploi in Springfield, IL seeks a front desk/administrative support professional to provide exceptional customer service and manage routine administrative tasks. The incumbent will answer calls, greet visitors, assist residents and staff, and help with mail, filing, and data entry.

The role emphasizes professionalism, multitasking, and the ability to handle inquiries while maintaining security and a friendly demeanor in a residential facility setting.

Qualifications

• High-school diploma or equivalent.
• Proficient with Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Ability to multi-task, prioritize and work under pressure.
• Professional appearance and demeanor.
• Resourceful, tactful, and proactive in dealing with issues that may arise.

Responsibilities

• Operates telephone switchboard to answer, screen and forward calls, providing information and taking messages.
• Greets visitors and directs or escorts them to their destination.
• Assists residents, family members, employees and other visitors as needed.
• Performs general administrative tasks such as word processing and data entry.
• Maintains security by following procedures and controlling access (logbook and surveillance).
• Maintain the general filing system and file correspondences appropriately.
• Receive and sort daily mail/delivery/couriers.
• Reports issues or concerns with residents to the Administrator.
• Other duties as assigned.

Skills

MS Office

Multi-tasking

Professional appearance

Proactive problem solving

Education

High school diploma

Job description

Apploi in Springfield, IL seeks a front desk/administrative support professional to provide exceptional customer service and manage routine administrative tasks. The incumbent will answer calls, greet visitors, assist residents and staff, and help with mail, filing, and data entry.

The role emphasizes professionalism, multitasking, and the ability to handle inquiries while maintaining security and a friendly demeanor in a residential facility setting.