Front Desk & Customer Experience Coordinator

Miracle-Ear; Downingtown (Chester County); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Health Insurance – Medical

Paid Holidays & Paid Time Off

Continuous training

Job summary

Miracle-Ear is seeking a friendly Front Desk Associate in Downingtown to be the first point of contact for customers. You will handle scheduling, payments, patient records, and inquiries with a focus on exceptional service. The role requires office administration or customer service experience and a positive, detail-oriented mindset.

Join a team that emphasizes training, growth, and helping people hear better through dedicated support, outreach, and in-store promotions. Mon-Fri 9am-5pm.

Qualifications

• Experience in office administration or customer service front desk roles is preferred.
• Strong organizational and technical skills for administrative tasks.
• Good phone etiquette and ability to document and file records accurately.

Responsibilities

• Be the first point of contact for customers, in person and by phone.
• Schedule, screen, and confirm new appointments via calls.
• Resolve customer concerns and provide clear information.
• Communicate customer details to Hearing Care Professional.
• Collect and record customer payments accurately.
• Maintain and update the customer database and records.

Skills

Office administration

Customer service

Front desk

Job description

Miracle-Ear is seeking a friendly Front Desk Associate in Downingtown to be the first point of contact for customers. You will handle scheduling, payments, patient records, and inquiries with a focus on exceptional service. The role requires office administration or customer service experience and a positive, detail-oriented mindset.

Join a team that emphasizes training, growth, and helping people hear better through dedicated support, outreach, and in-store promotions. Mon-Fri 9am-5pm.