Front & Back of House Shift Leader

Landed; Palo Alto (CA); On-site; USD 55,000 - 63,000; Full time

Job summary

Tender Greens is seeking a Shift Supervisor to assist the General Manager and Executive Kitchen Manager in daily front and back of house operations, ensuring the team is fully certified in all positions. This is a non-exempt role.

You will model outstanding guest service, lead training, and participate in safety checks while assisting in menu rollouts, station setup, and daily line operations to maintain high standards.

Qualifications

• Prior kitchen and FOH experience
• Demonstrated leadership skills
• Solid base knowledge of culinary technique and its practical application
• Fast-paced, high-stress work environment capability
• Customer service focused and solution oriented
• Ability to work a flexible schedule based on restaurant needs
• Commitment to continuing culinary development in technique and perspective
• Ongoing current Food Safety Manager certification
• Bilingual Spanish/English is a plus

Responsibilities

• Assist General Manager and Executive Kitchen Manager in daily front and back of house operations
• Train front of house and kitchen staff per certification process
• Assist in rollout of limited time menu offers and changes
• Set up stations for service and conduct line checks
• Handle guest complaints in GM/EKM absence
• Oversee POS functions (Aloha & Olo) and refunds when needed
• Open or close restaurant per schedule
• Take catering orders and verify fulfillment
• Coordinate with Health Department visits when leaders are absent
• Support other duties to ensure restaurant standards are met

Skills

Leadership

Customer service

Culinary technique

Food safety

Flexibility

Education

Food Safety Manager certification

Job description

Tender Greens is seeking a Shift Supervisor to assist the General Manager and Executive Kitchen Manager in daily front and back of house operations, ensuring the team is fully certified in all positions. This is a non-exempt role.

You will model outstanding guest service, lead training, and participate in safety checks while assisting in menu rollouts, station setup, and daily line operations to maintain high standards.