Shift Lead: Front & Back of House Leader

The Press Club Grill; San Francisco (CA); On-site; USD 34,000 - 44,000; Full time

Job summary

Tender Greens seeks a Shift Lead to support the General Manager and Executive Kitchen Manager in daily front and back of house restaurant operations. This role requires full certification in all front and back of house positions and is non-exempt.

You will help guide the team, train staff to policy, supervise safety standards, and assist with menu rollouts and station setup. Varied shifts, strong guest service, and fast-paced work are expected.

Qualifications

• Prior kitchen and FOH experience.
• Demonstrated leadership skills, including coaching, and motivating a team.
• Solid base knowledge of culinary technique and its practical application.
• Must enjoy and be able to succeed in a fast-paced and high stress work environment.
• Customer service focused and solution oriented.
• Ability to work a flexible schedule based on restaurant needs.
• Commitment to continuing culinary development in both technique and perspective.
• Ongoing current Food Safety Manager certification.
• Bilingual Spanish/English is a plus.

Responsibilities

• Exemplifying exceptional guest service and fostering an enthusiastic and uplifting environment.
• Assisting with enforcing safe work behaviors and safety standards are adhered to maintain a safe workplace.
• Assisting the GM in training front of house team members to achieve established policies and procedures.
• Assisting the Executive Kitchen Manager in the training of kitchen team members using the certification process.
• Assisting in the rollout of limited time menu offers or new menu items and recipe changes.
• Assisting in executing the setup of salad, grill, carve, cashier station, Prep, Dish, Bus etc stations for service.
• Advising Executive Kitchen Manager and General Manager of any employee related issues
• Assisting in day-to-day practices related to the team including initial and ongoing training
• Reviewing and guiding the completion of Front of House team members training checklist and certification using Tender Greens Training Certification Process
• Assisting in morning and evening line checks, food tastings and pre-shift meetings
• Participating in food safety and line checks to ensure food standards are met and executed safely
• Participates and assisting in employee safety training and LMS signoffs and meeting safety standards
• Participating in handling guest complaints that happen during their shift when a GM and EKM is not present
• Assisting with the opening and/or closing of the restaurant depending on schedule
• Assist with Point-of-Sale System (Aloha & Olo) functions to ensure they are being conducted according to policy such as comps & re-opening/ reprinting checks, conducting same day refunds, and doing a system refresh
• Conducting nightly notes and entering sales into the purchase tracker
• Supporting operations by performing any other duties as assigned to ensure the restaurant is producing to standards
• All other duties as assigned

Skills

Leadership

Customer service

Bilingual Spanish/English

Education

Food Safety Manager certification

Job description

Tender Greens seeks a Shift Lead to support the General Manager and Executive Kitchen Manager in daily front and back of house restaurant operations. This role requires full certification in all front and back of house positions and is non-exempt.

You will help guide the team, train staff to policy, supervise safety standards, and assist with menu rollouts and station setup. Varied shifts, strong guest service, and fast-paced work are expected.