French Speaking Online Shopping Advisor

Employers from Greece; United States; À distance; USD 33 000 - 50 000; Plein temps

Avantages offerts par ce poste

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Training

Fully Paid Relocation Package ( Flight

Airport Transfer And Hotel )

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

And Much More...

Résumé du poste

Patrique Mercier Recruitment By Nellie in the United States is seeking a French-speaking Online Shopping Advisor to assist customers throughout their online journey. You will provide product info, personalized recommendations, and support with orders, returns, and exchanges.

Required are fluent French and English, prior customer service experience in e-commerce, strong communication, and multitasking abilities.

Qualifications

• Fluent in French and English with strong written and verbal skills.
• Experience in customer service, online retail or e-commerce.
• Interest in e-commerce and understanding shopping behavior.
• Able to connect with customers and provide empathetic support.
• Familiar with customer service platforms and e-commerce software.
• Excellent organizational skills and ability to multitask.
• Positive, proactive team player delivering exceptional service.

Responsabilités

• Engage with French-speaking customers via chat, email, and phone to assist with online shopping inquiries.
• Provide accurate product information and personalized recommendations.
• Effectively manage inquiries related to order statuses, returns, and exchanges.
• Listen to customer needs and offer tailored solutions to ensure satisfaction.
• Keep up to date with products, promotions, and company policies.
• Document all customer interactions for follow-up and quality assurance.
• Collaborate with team members and other departments to resolve issues promptly.

Connaissances

French fluency

English fluency

Customer service

E-commerce awareness

Empathy

Multitasking

Outils

CRM systems

E-commerce software

Description du poste

at Patrique Mercier Recruitment By Nellie

Patrique Mercier Recruitment FR is thrilled to announce an exciting opportunity for a French Speaking Online Shopping Advisor. If you have a passion for customer service and a keen interest in the world of e-commerce, this role is tailored for you. As an Online Shopping Advisor, you will assist French-speaking customers throughout their online shopping journey, ensuring a delightful and smooth shopping experience.

Responsibilities

• Engage with French-speaking customers via chat, email, and phone to assist with their online shopping inquiries.
• Provide accurate product information and personalized recommendations to enhance their shopping experience.
• Effectively manage inquiries related to order statuses, returns, and exchanges.
• Listen to customer needs and offer tailored solutions to ensure satisfaction.
• Keep up to date with products, promotions, and company policies to relay accurate information.
• Document all customer interactions for follow-up and quality assurance.
• Collaborate with team members and other departments to resolve customer issues in a timely manner.

Requirements

• Fluency in French and English, with strong verbal and written communication skills.
• Experience in customer service, particularly in the online retail or e-commerce industry.
• Strong interest in e-commerce and understanding of online shopping behaviors.
• Ability to connect with customers and provide empathetic and efficient support.
• Familiarity with customer service platforms and e-commerce software.
• Excellent organizational skills, able to manage multiple inquiries and tasks simultaneously.
• A positive and proactive team player with a commitment to delivering exceptional customer service.

Benefits

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Training
4. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
5. Health Insurance
6. Private Health Insurance
7. 2 Extra Salaries Per Year
8. And Much More...