Finnish Speaking Online Shopping Advisor

Employers from Greece; United States; Remoto; USD 33.000 - 61.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Training

Fully Paid Relocation Package ( Flight

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

And Much More...

Descrizione del lavoro

Patrique Mercier Recruitment FR presents an exciting opportunity for a Finnish Speaking Online Shopping Advisor. You will support Finnish-speaking customers across chat, email, and phone, guiding their online shopping experience with product information and personalized recommendations.

Ideal candidates are fluent in Finnish and English, with experience in e-commerce customer service. The role emphasizes empathy, product knowledge, and collaboration with internal teams to resolve inquiries.

Competenze

• Fluency in Finnish and English with strong written and spoken skills.
• Experience in customer service, preferably in online retail.
• Ability to multitask and provide empathetic support.

Mansioni

• Assist Finnish-speaking customers via chat, email, and phone with online shopping queries.
• Deliver detailed product information and personalized recommendations to enhance the customer experience.
• Manage inquiries related to order statuses, returns, and exchanges with efficiency and professionalism.
• Understand customer needs and provide tailored solutions to improve satisfaction.
• Keep abreast of product knowledge, promotions, and company policies to provide accurate information.
• Document customer interactions thoroughly for follow-up and quality assurance.
• Work collaboratively with team members and other departments to resolve customer issues.

Conoscenze

Finnish language

English

Customer service

E-commerce familiarity

CRM software

Strumenti

CRM software

Descrizione del lavoro

at Patrique Mercier Recruitment By Nellie

Patrique Mercier Recruitment FR is proud to present an exciting opportunity for a Finnish Speaking Online Shopping Advisor. If you are enthusiastic about customer service and have a love for online shopping, this position is an excellent fit. As an Online Shopping Advisor, you will provide exceptional support to Finnish-speaking customers, guiding them through their shopping experience to ensure satisfaction.

Responsibilities

• Assist Finnish-speaking customers via chat, email, and phone with their online shopping queries.
• Deliver detailed product information and personalized recommendations to enhance the customer experience.
• Manage inquiries related to order statuses, returns, and exchanges with efficiency and professionalism.
• Understand customer needs and provide tailored solutions to improve satisfaction.
• Keep abreast of product knowledge, promotions, and company policies to provide accurate information.
• Document customer interactions thoroughly for follow-up and quality assurance.
• Work collaboratively with team members and other departments to resolve customer issues.

Requirements

• Fluency in Finnish and English, with strong verbal and written communication skills.
• Experience in customer service, particularly in an online retail or e-commerce context.
• A passion for e-commerce and an understanding of online shopping preferences.
• Able to build rapport with customers and provide effective and empathetic support.
• Familiarity with customer service technologies and e-commerce platforms.
• Excellent organizational skills, capable of multitasking and managing various inquiries efficiently.
• A positive, team-oriented attitude with a commitment to exceeding customer expectations.

Benefits

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Training
4. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
5. Health Insurance
6. Private Health Insurance
7. 2 Extra Salaries Per Year
8. And Much More...