French Speaking Corporate Customer Advisor

Employers from Greece; United States; Remote; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Monthly performance bonus

Fully paid training

Relocation package

Health insurance

Private health insurance

Two extra salaries per year

More benefits

Job summary

Patrique Mercier Recruitment By Nellie is seeking a French-Speaking Corporate Customer Advisor to provide high-quality support to French-speaking corporate clients across phone, email, and live chat. You will respond to inquiries, build strong client relationships, and educate customers on products and services.

The role requires fluency in French and English, corporate/B2B service experience, and strong communication skills.

Qualifications

• Fluent in French and English, written and spoken.
• Experience in customer service, preferably in a corporate or B2B setting.
• Professional approach to service delivery for corporate clients.
• Excellent communication and interpersonal skills.
• Proficient with customer service software and MS Office.
• Able to adapt to flexible hours (evenings/weekends).

Responsibilities

• Offer high-quality support to French-speaking corporate clients across phone, email, and live chat.
• Respond to inquiries related to corporate accounts, product details, and service issues.
• Build and maintain strong relationships with clients with professionalism and care.
• Educate corporate customers about products and services to ensure value and satisfaction.
• Document all interactions and manage inquiries using the CRM system.
• Collaborate with sales and technical support to resolve issues.
• Gather and analyze client feedback to identify improvement areas.

Skills

Fluent in French

Fluent in English

Customer service experience

Corporate/B2B experience

CRM software

Microsoft Office

Tools

CRM software

MS Office

Job description

at Patrique Mercier Recruitment By Nellie

Patrique Mercier Recruitment FR is pleased to announce an exciting opportunity for a French Speaking Corporate Customer Advisor. This role is perfect for individuals who are passionate about providing excellent customer service and are eager to work in a corporate environment that values professionalism and client satisfaction.

Responsibilities

• Offer high-quality support to French-speaking corporate clients across various communication channels, including phone, email, and live chat.
• Respond to customer inquiries related to corporate accounts, product details, and service issues effectively and efficiently.
• Build and maintain strong relationships with clients by addressing their needs with professionalism and care.
• Educate corporate customers about the company's products and services to ensure they receive optimal value and satisfaction.
• Document all customer interactions and manage inquiries using the CRM system for accurate tracking and comprehensive reporting.
• Collaborate with sales and technical support teams to resolve customer issues and enhance service delivery.
• Gather and analyze client feedback to identify areas for service improvement and actively contribute to quality assurance initiatives.

Requirements

• Fluency in French and English, both written and spoken.
• Experience in customer service, ideally in a corporate or B2B setting.
• Strong understanding of corporate customer needs with a professional approach to service delivery.
• Excellent communication and interpersonal skills, showing a commitment to customer satisfaction.
• Proficiency in customer service software, as well as familiarity with the Microsoft Office Suite.
• Ability to analyze issues and implement effective solutions in a fast-paced work environment.
• Willingness to be flexible in working hours, including evenings and weekends if necessary.

Benefits

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Training
4. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
5. Health Insurance
6. Private Health Insurance
7. 2 Extra Salaries Per Year
8. And Much More...