French Speaking Customer Loyalty Advisor

Employers from Greece; United States; À distance; USD 40 000 - 60 000; Plein temps

Avantages offerts par ce poste

Competitive monthly salary

Monthly performance bonus

Fully paid training

Fully paid relocation package (flight,

Airport transfer and hotel

Health insurance

Private health insurance

Two extra salaries per year

Résumé du poste

Patrique Mercier Recruitment FR is seeking a French Speaking Customer Loyalty Advisor to enhance customer loyalty through high-quality support. You will respond to French-speaking customer inquiries and promote loyalty initiatives.

You will collaborate with teams to ensure a seamless customer experience, maintain CRM records, and analyze feedback to improve service delivery. Relocation and training are provided. Fluency in French and English is required.

Qualifications

• Fluent in French and English, written and spoken.
• Experience in customer service or loyalty roles, ideally in retail or service environments.
• Strong communication and interpersonal skills with a focus on customer satisfaction.

Responsabilités

• Provide outstanding support to French-speaking customers to build loyalty.
• Handle inquiries about accounts, products, and loyalty programs with professionalism.
• Engage with customers to provide updates, resolve issues, and gather feedback.

Connaissances

French fluency

English fluency

CRM software

Microsoft Office

Customer service

Loyalty programs

Outils

CRM software

Microsoft Office

Description du poste

at Patrique Mercier Recruitment By Nellie

Patrique Mercier Recruitment FR is thrilled to offer an exceptional opportunity for a French Speaking Customer Loyalty Advisor. This role is ideal for those who are passionate about serving customers and are eager to enhance customer loyalty through high-quality support and engagement.

Responsibilities

• Provide outstanding support to French-speaking customers, focusing on building and maintaining strong customer relationships.
• Handle inquiries related to accounts, products, and loyalty programs with professionalism and attentiveness.
• Engage proactively with customers to provide updates, resolve issues, and solicit feedback to improve service quality.
• Promote loyalty initiatives and effectively communicate the benefits to encourage ongoing customer engagement.
• Collaborate with cross-functional teams to ensure a seamless customer experience and timely resolution of issues.
• Analyze customer feedback and loyalty metrics to recommend enhancements in service delivery and customer satisfaction.
• Maintain detailed records of customer interactions and insights within the CRM system for future reference.

Requirements

• Fluency in French and English, both written and spoken.
• Experience in customer service or customer loyalty roles, ideally in retail or service-focused environments.
• Exceptional communication and interpersonal skills with a strong commitment to customer satisfaction.
• Familiarity with CRM software and proficiency in Microsoft Office Suite.
• Analytical capabilities with a proactive approach to problem-solving and customer engagement.
• Ability to work effectively in a team setting and adapt to diverse customer needs.
• Flexibility to work hours, including evenings and weekends as necessary.

Benefits

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Training
4. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
5. Health Insurance
6. Private Health Insurance
7. 2 Extra Salaries Per Year
8. And Much More...