French-Speaking Online Shopping Concierge

Employers from Greece; United States; Remote; USD 33,000 - 50,000; Full time

Benefits offered by this job

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Training

Fully Paid Relocation Package ( Flight

Airport Transfer And Hotel )

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

And Much More...

Job summary

Patrique Mercier Recruitment By Nellie in the United States is seeking a French-speaking Online Shopping Advisor to assist customers throughout their online journey. You will provide product info, personalized recommendations, and support with orders, returns, and exchanges.

Required are fluent French and English, prior customer service experience in e-commerce, strong communication, and multitasking abilities.

Qualifications

• Fluent in French and English with strong written and verbal skills.
• Experience in customer service, online retail or e-commerce.
• Interest in e-commerce and understanding shopping behavior.
• Able to connect with customers and provide empathetic support.
• Familiar with customer service platforms and e-commerce software.
• Excellent organizational skills and ability to multitask.
• Positive, proactive team player delivering exceptional service.

Responsibilities

• Engage with French-speaking customers via chat, email, and phone to assist with online shopping inquiries.
• Provide accurate product information and personalized recommendations.
• Effectively manage inquiries related to order statuses, returns, and exchanges.
• Listen to customer needs and offer tailored solutions to ensure satisfaction.
• Keep up to date with products, promotions, and company policies.
• Document all customer interactions for follow-up and quality assurance.
• Collaborate with team members and other departments to resolve issues promptly.

Skills

French fluency

English fluency

Customer service

E-commerce awareness

Empathy

Multitasking

Tools

CRM systems

E-commerce software

Job description

Patrique Mercier Recruitment By Nellie in the United States is seeking a French-speaking Online Shopping Advisor to assist customers throughout their online journey. You will provide product info, personalized recommendations, and support with orders, returns, and exchanges.

Required are fluent French and English, prior customer service experience in e-commerce, strong communication, and multitasking abilities.