French Speaking E-commerce Support Specialist

Employers from Greece; United States; Remote; USD 35,000 - 52,000; Full time

Benefits offered by this job

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Training

Fully Paid Relocation Package ( Flight

Hotel and Airport Transfer

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

And Much More...

Job summary

Patrique Mercier Recruitment By Nellie is seeking a French-speaking E-Commerce Support Specialist to deliver exceptional online shopping experiences for French-speaking customers. You will handle inquiries across email, chat, and phone with a customer-first mindset.

Fluent in French and English, you will manage orders, resolve issues, and stay informed about product offerings and policies. This role emphasizes independent work in a fast-paced e-commerce environment.

Qualifications

• Fluent in French and English, written and spoken.
• Experience in customer service or e-commerce is a plus.
• Able to deliver excellent customer service in a fast-paced setting.

Responsibilities

• Provide customer support to French-speaking clients via email, chat, and phone.
• Assist with product inquiries, order status, returns, and payment options.
• Resolve complaints to ensure customer satisfaction.
• Manage and process orders through the lifecycle.
• Stay updated on products, promotions, and policies.
• Collaborate with other departments to improve service quality.
• Record customer interactions in the CRM for tracking and follow-up.

Skills

French language

English language

Customer service

Communication skills

Independent work

Tools

CRM software

Order management system

Job description

at Patrique Mercier Recruitment By Nellie

Patrique Mercier Recruitment FR is excited to present an opening for a French Speaking E-Commerce Support Specialist. This role is perfect for individuals who are fluent in French and have a passion for the e-commerce industry. In this position, you will be a key player in delivering an exceptional online shopping experience for our French-speaking customers, addressing their questions and concerns with professionalism and efficiency.

Responsibilities

• Provide exemplary customer support to French-speaking clients through email, chat, and phone communications.
• Assist customers with inquiries related to product details, order status, returns, and payment options.
• Effectively resolve customer complaints and issues with a focus on customer satisfaction.
• Accurately manage and process customer orders throughout the entire order lifecycle.
• Stay current with product offerings, promotions, and company policies.
• Collaborate with other departments to continually improve customer service and experience.
• Maintain detailed records of customer interactions in the CRM system for tracking and follow-up.

Requirements

• Fluency in French and English, both written and spoken.
• Previous experience in customer service or e-commerce roles is advantageous.
• Strong enthusiasm for e-commerce and understanding of online shopping environments.
• Excellent communication and interpersonal skills with a commitment to outstanding customer service.
• Experience with customer support software and CRM systems is a plus.
• Ability to work independently and efficiently manage customer inquiries in a fast-paced setting.
• Strong analytical skills and attention to detail.

Benefits

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Training
4. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
5. Health Insurance
6. Private Health Insurance
7. 2 Extra Salaries Per Year
8. And Much More...