French Speaking HealthTech Support Specialist

Employers from Greece; United States; Remote; USD 55,000 - 85,000; Full time

Benefits offered by this job

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Training

Fully Paid Relocation Package ( Flight

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

And Much More...

Job summary

Patrique Mercier Recruitment By Nellie is pleased to present a unique opportunity for a French Speaking HealthTech Support Specialist. This role focuses on delivering expert assistance to French-speaking clients using health technology solutions, ensuring clear guidance and effective problem solving.

You will troubleshoot software and hardware issues, educate users on product features, and document all interactions in the CRM.

Qualifications

• Fluency in French and English with strong communication skills.
• Experience in customer or technical support, health tech desirable.
• Solid troubleshooting skills for health technology apps.
• Empathy-focused, customer-centric service delivery.
• Familiarity with CRM systems and remote support tools.

Responsibilities

• Provide technical support to French-speaking clients via phone, email, and live chat.
• Diagnose and troubleshoot health tech software and hardware issues.
• Educate users on product features and best practices.
• Document all interactions and resolutions in the CRM.
• Collaborate with technical teams to escalate unresolved issues.
• Proactively follow up to ensure customer satisfaction.
• Stay updated on health tech trends and product updates.

Skills

French & English fluency

Communication skills

Technical troubleshooting

CRM proficiency

Remote work capable

Customer support experience

Healthcare tech knowledge

Learning mindset

Tools

CRM systems

Remote support tools

Job description

at Patrique Mercier Recruitment By Nellie

Patrique Mercier Recruitment FR is pleased to present a unique opportunity for a French Speaking HealthTech Support Specialist. This position is ideal for individuals who have a passion for technology and a dedication to enhancing user experiences in the healthcare sector. In this role, you will provide specialized support to French-speaking clients using health technology solutions, ensuring they receive effective assistance and guidance.

Responsibilities

• Provide exceptional technical support to French-speaking clients using HealthTech products via phone, email, and live chat.
• Diagnose and troubleshoot software and hardware issues related to health technology applications.
• Educate clients on product features and best practices to ensure optimal use of health technology solutions.
• Accurately document all client interactions and resolutions in the CRM system.
• Collaborate with technical teams to elevate unresolved issues and offer constructive feedback for product improvement.
• Engage in proactive follow-ups with clients to ensure their issues are resolved satisfactorily.
• Stay updated on industry trends, product enhancements, and new developments in health technology to provide informed support.

Requirements

• Fluency in French and English, with excellent verbal and written communication skills.
• Previous experience in customer support or technical support, preferably in the health technology or healthcare industry.
• Strong technical troubleshooting skills and a good understanding of health technology applications.
• Exceptional customer service skills with an emphasis on empathy and user satisfaction.
• Familiarity with remote support tools and CRM systems is a plus.
• Ability to work independently in a remote setting and manage multiple priorities effectively.
• A commitment to continuous learning and professional development within the health technology field.

Benefits

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Training
4. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
5. Health Insurance
6. Private Health Insurance
7. 2 Extra Salaries Per Year
8. And Much More...