French-Speaking HealthTech Support Maestro
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Benefits offered by this job
Job summary
Patrique Mercier Recruitment By Nellie is pleased to present a unique opportunity for a French Speaking HealthTech Support Specialist. This role focuses on delivering expert assistance to French-speaking clients using health technology solutions, ensuring clear guidance and effective problem solving.
You will troubleshoot software and hardware issues, educate users on product features, and document all interactions in the CRM.
Qualifications
- Fluency in French and English with strong communication skills.
- Experience in customer or technical support, health tech desirable.
- Solid troubleshooting skills for health technology apps.
- Empathy-focused, customer-centric service delivery.
- Familiarity with CRM systems and remote support tools.
Responsibilities
- Provide technical support to French-speaking clients via phone, email, and live chat.
- Diagnose and troubleshoot health tech software and hardware issues.
- Educate users on product features and best practices.
- Document all interactions and resolutions in the CRM.
- Collaborate with technical teams to escalate unresolved issues.
- Proactively follow up to ensure customer satisfaction.
- Stay updated on health tech trends and product updates.
Skills
Tools
Job description
Patrique Mercier Recruitment By Nellie is pleased to present a unique opportunity for a French Speaking HealthTech Support Specialist. This role focuses on delivering expert assistance to French-speaking clients using health technology solutions, ensuring clear guidance and effective problem solving.
You will troubleshoot software and hardware issues, educate users on product features, and document all interactions in the CRM.
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